IT Support & Asset Technician

<p style="text-align: left;"><strong>A perk you’ll enjoy from day one:  </strong><br><strong>Complimentary breakfast and lunch options, always-stocked snacks, and convenient on-site </strong><strong>parking.</strong></p> <h2><strong>Overview</strong></h2> <p>As an <strong>ITL Asset Technician</strong>, you will play a critical role in bridging warehouse operations with hands-on technical support. This position combines logistics expertise with IT hardware diagnostics, repair coordination, and team leadership responsibilities in a fast-paced, high impact environment.</p> <h2><strong>Who We Are</strong></h2> <p><strong>EOS IT Solutions</strong> is a global technology and logistics company delivering Collaboration and Business IT Support services to some of the world’s largest industry leaders.</p> <p>We pride ourselves on delivering high-quality service through innovation, operational excellence, and strong partnerships—while creating opportunities for our employees to grow and succeed.</p> <h2><strong>What You’ll Do</strong></h2> <div id="page-1" class="_1mT5xdRAKS _0KLXrut28M _2XsHFMIZbP _0adFHsIZbP" data-testid="page-0"> <ul> <li>Lead standard creation and ensure adherence across global asset technician teams</li> <li>Act as a point of escalation for process, technical, and operational queries</li> <li>Provide hardware support for a wide range of devices, including Apple and Windows products</li> <li>Deliver software support across macOS and Windows environments (including Boot Camp and Parallels)</li> <li>Triage assets and diagnose hardware or cosmetic issues, recommending appropriate repairs</li> <li>Troubleshoot internal systems and resolve day-to-day operational challenges</li> <li>Manage repair timelines, partner deadlines, and ensure high-quality completion standards</li> <li>Compile repair data and provide performance reporting to management</li> <li>Maintain accurate asset tracking and update customer portals with real-time status</li> <li>Prepare assets for shipment, including picking, packing, labeling, and coordinating with couriers</li> <li>Receive, inspect, and process inbound shipments; stock inventory appropriately</li> <li>Assist with loading and unloading shipments and warehouse material handling</li> <li>Conduct cycle counts and support ongoing inventory audits</li> <li>Partner with regional and global inventory teams for alignment and process consistency</li> <li>Support new hire equipment deployment and regional logistics coordination</li> <li>Oversee e-waste processing, donation logistics, and proper disposal practices</li> <li>Travel to customer sites within the region for urgent technical or logistical requests</li> <li>Work efficiently in a fast-paced, team-driven environment while maintaining high data integrity standards</li> <li>Take on additional tasks or special projects as assigned by site leadership</li> </ul> </div> <h2><strong>What You Need to Succeed</strong></h2> <ul> <li>Previous experience leading or mentoring a team in a fast-paced or high-demand environment</li> <li>Experience in logistics, warehousing, IT support, or hardware repair (preferred)</li> <li>Strong technical aptitude with a willingness to learn device repair and troubleshooting</li> <li>Familiarity with Apple and Windows operating systems</li> <li>Proficiency with Microsoft Office and Google Workspace (especially Excel/Sheets)</li> <li>Excellent time management skills with the ability to prioritize and make quick decisions</li> <li>Strong written and verbal communication skills</li> <li>High attention to detail and commitment to data accuracy</li> <li>A proactive, customer-focused mindset with strong problem-solving abilities</li> <li>Ability to work independently while contributing effectively to a team</li> <li>Flexible and adaptable approach to changing priorities and customer needs</li> <li>Comfortable being hands-on with inventory, equipment handling, and warehouse operations</li> <li>Ability to lift and move equipment in a warehouse environment</li> </ul> <h2><strong>Desirable Skills</strong></h2> <ul> <li>Experience with inventory management or asset tracking systems</li> <li>Background in IT hardware repair or technical environments</li> <li>Knowledge of global logistics or multi-region operations</li> <li>Experience working with ticketing or queue management systems<strong> </strong></li> </ul> <h2><strong>Why Join Us</strong></h2> <p>At EOS IT Solutions, you’ll be part of a high-performing IT Logistics team supporting a global technology client. You’ll gain hands-on experience in a fast-paced environment where quality, accountability, and teamwork drive success.</p> <h2><strong>Perks (Site-Specific – Subject to Availability)</strong></h2> <ul> <li>Onsite parking</li> <li>Electric vehicle (EV) charging access</li> <li>Complimentary breakfast and/or lunch options</li> <li>Snacks and beverages available onsite</li> <li>Employee discounts through partner programs</li> </ul> <p> </p> <p><em>The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. A