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Manager, Planning & Strategic Operations

rubrik · Palo Alto, CA · Palo Alto, CA, United States
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<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>About the Team</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Rubrik's Renewal Strategy & Operations team protects one of the most valuable, fastest-compounding assets in enterprise software: $1.57 billion in subscription ARR, growing 32% year-over-year. Every one of those dollars sitsinside a renewal contract - which means protecting and compounding that ARR is one of the highest-leverage jobs in the company.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Renewal Strategy & Operations is the team that builds the operating system for that asset. We sit at the intersection of commercial strategy, systems, and execution, and we are genuinely in a 0-to-1 build phase - the forecasting models, governance frameworks, quoting infrastructure, and playbooks that will run this business at 2x today's scale don't fully exist yet. That's the work: you will be designing the machine.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">You'll bring a strategic voice that understands renewals as a business - thinking in terms of root cause, leverage points, and scalable systems. You'll partner directly with Sales, Finance, Deal Desk, Product, and IT leaders, and your fingerprints will be on the foundation this function runs on for years.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>What You'll Do</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Be a strategic partner to the business</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Act as a direct strategic and analytical partner to the Senior Director, translating renewal metrics (ARR retention, churn, NRR/GRR, pipeline coverage) into a narrative leadership can act on.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Shape how the business talks about renewals in QBRs, and leadership reviews: what matters, why, and what we're doing about it.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Architect the systems this business will run on</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Take end-to-end ownership of how renewal workflows, forecasting models, and quoting frameworks are designed - not just monitored - including multi-year, co-term, and mid-term expansion structures built to maximize ARR retention at scale.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Build the playbooks, governance frameworks, and standard operating procedures that don't exist yet, with an eye toward what this function needs to look like in two years, not just this quarter.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Own governance and quality as a system</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Run quote governance and data quality as a discipline: root-causing discrepancies across CRM and renewal systems and building the controls that prevent them from recurring.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Partner with IT and RevOps to define what the systems and automation should actually do, rather than reacting to what they currently do.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Lead cross-functionally, with real ownership</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Be the primary liaison between Renewals Operations and BI/Data teams, and a trusted partner to Sales, Finance, Legal, and Customer Success on renewal goals, definitions, and standards.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Bring structured thinking to new GTM programs and strategic initiatives - this role is expected to shape strategy, not just support it.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Who You Are</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">6+ years in a strategy consulting, Strategy & Operations at a high-growth or large-scale tech company, or Sales/Renewal Strategy & Operations in a hyper-growth SaaS business - the common thread is structured problem-solving in ambiguous, fast-moving environments.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="fon

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