<div class="content-intro"><p><span class="TextRun SCXW22472154 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW22472154 BCX0">Insurance touches people during some of the most challenging moments in their lives. </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW22472154 BCX0">Hi Marley</span><span class="NormalTextRun SCXW22472154 BCX0"> is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW22472154 BCX0">claims</span><span class="NormalTextRun SCXW22472154 BCX0"> conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, </span><span class="NormalTextRun SCXW22472154 BCX0">we’d</span><span class="NormalTextRun SCXW22472154 BCX0"> love to meet you.</span></span><span class="EOP SCXW22472154 BCX0" data-ccp-props="{}"> </span></p></div><p><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"335559739":160}"><strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Director, Customer Experience & Scaled Success </span></span></strong> </span></p> <p><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">We are looking for a </span></span><strong><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">Scaled Success / Customer Experience Leader</span></span></strong><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)"> to define and evolve how Hi Marley engages customers at scale. This is </span><span data-ccp-parastyle="Normal (Web)">leadership</span><span data-ccp-parastyle="Normal (Web)"> role responsible for building the programs, journeys, and engagement systems that help customers successfully adopt our products, realize value quickly, and deepen their partnership with Hi Marley over time.</span></span></p> <p><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">You will own the strategy and architecture of our scaled engagement model: the onboarding and adoption journeys, customer forums, advocacy initiatives, and community experiences that drive engagement, retention, and long-term customer success across our customer base. You will help define how customers move from </span><span data-ccp-parastyle="Normal (Web)">initial</span><span data-ccp-parastyle="Normal (Web)"> deployment to confident, habitual usage - and </span><span data-ccp-parastyle="Normal (Web)">ultimately into</span><span data-ccp-parastyle="Normal (Web)"> advocates who influence our product and champion our brand.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"335559739":160}"> </span></p> <p><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">This role is ideal for a builder who thrives at the intersection of customer experience, lifecycle design, behavioral engagement, and operational scale - someone energized by turning ambiguity into repeatable systems that improve both customer outcomes and team leverage.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"335559739":160}"> </span></p> <p><span data-contrast="none"><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"fce15790-92e0-5ddb-b86b-751b5351db3f|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"3",201342449,"1",469777841,"Calibri",469777842,"Times New Roman (Body CS)",469777843,"游明朝",469777844,"Calibri",201341986,"1",469769226,"Calibri,Times New Roman (Body CS),游明朝",268442635,"24",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">If </span><span data-ccp-charstyle="normaltextrun">you’re</span><span data-ccp-charstyle="normaltextrun"> energized by building, motivated by impact, and excited to shape the future of learning and enablement in a company </span><span data-ccp-charstyle="normaltextrun">that’s</span><span data-ccp-charstyle="normaltextrun"> scaling quickly and thoughtfully, </span><span data-ccp-charstyle="normaltextrun">we’d</span><span data-ccp-charstyle="normaltextrun"> love to meet you. </span></span><em><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Teamwork and shared enthusiasm </span><span data-ccp-charstyle="normaltextrun">is</span><span data-ccp-charstyle="normaltextrun"> a core part of our culture, which is why this role involves joining us in the Boston office for 3 days each week.</span></span></em><span data-contrast="none"><span data-ccp-charstyle="eop" data-ccp-charstyle-defn="{"ObjectId":"d4521106-0046-5d7e-abf9-2c0248a0f7d3|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"3",201342449,"1",469777841,"Calibri",469777842,"Times New Roman (Body CS)",469777843,"游明朝",469777844,"Calibri",201341986,"1",469769226,"Calibri,Times New Roman (Body CS),游明朝",268442635,"24",469775450,"eop",201340122,"1",134233614,"true",469778129,"eop",335572020,"1",469778324,"Default Paragraph Font"]}"> </span></span>&