linkYour Mission & Challenge • Own and manage strategic relationships with our most important enterprise customers • Serve as the primary point of contact for executive stakeholders at the C-level and VP level • Independently drive renewal, upsell, and account expansion initiatives • Develop and grow customer relationships through a structured, long-term account strategy • Identify opportunities to increase customer value, adoption, and revenue growth • Collaborate closely with Pre-Sales, Product, and Customer Support teams to ensure customer success • Drive customer satisfaction, retention, and long-term partnership success • Analyze customer needs and develop tailored growth and success strategies • Take ownership of Net Revenue Retention (NRR) and portfolio growth targets • Play a key role in helping establish NEURA Robotics as a leading global robotics company What We're Looking For • 4+ years of experience in customer-facing roles within technology, SaaS, robotics, automation, or related industries • Proven experience managing and growing strategic customer accounts • Experience driving renewals, upselling, and account expansion initiatives • Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking • Strong stakeholder management skills with the ability to engage senior decision-makers • Excellent cross-functional collaboration and project management capabilities • Experience working with customer health frameworks and structured account management methodologies • Data-driven approach to portfolio management and customer growth strategies • Strong commercial mindset with the ability to identify and execute revenue growth opportunities • Ownership mentality and a proactive, customer-centric approach