<h1><strong>Senior Onboarding Specialist (Senior OBS)</strong></h1> <p><strong>Location:</strong> Paris, France<br><strong>Team:</strong> Global Onboarding<br><strong>Travel:</strong> Up to 50%, varying by account and client requirements<br><strong>Salary: </strong>60k€ basic<strong><br>Languages:</strong> Fluent French and English required</p> <p>With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. </p> <p>Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.</p> <h2><strong>Role summary</strong></h2> <p>The Senior Onboarding Specialist (Senior OBS) is a product expert and lead practitioner within OpenTable’s global Onboarding team. They own the end-to-end onboarding journey for complex and high-profile restaurant partners, from signed contract through configuration, integration, training, and go-live.</p> <p>Using a consultative, high-touch approach, the Senior OBS translates restaurant operating needs into effective OpenTable configurations and practical training. They combine strong individual delivery with team-level impact by mentoring colleagues, supporting escalations, managing workflow, leading test projects, and identifying improvements that increase onboarding quality, speed, and customer value.</p> <p>This Paris-based role will involve regular client-facing work on site. The successful candidate should be comfortable travelling up to 50%, with the exact level varying by account, implementation complexity, and client requirements.</p> <h2><strong>What you’ll do</strong></h2> <ul> <li>Own complex implementations from initial handoff through successful go-live, including configuration, product setup, integrations, data readiness, and tailored staff training.</li> <li>Act as a trusted advisor to restaurant partners, using a consultative approach to understand their operations, challenge assumptions constructively, and recommend setups that support adoption and long-term value.</li> <li>Configure OpenTable products to reflect each restaurant’s floor plan, guest flow, operating model, and business needs.</li> <li>Coordinate with restaurant teams, POS providers, third-party partners, and internal technical teams to resolve integration, data, and configuration issues.</li> <li>Deliver engaging training to restaurant owners, managers, and staff in French and English, both remotely and on site.</li> <li>Represent OpenTable professionally during client-site visits, workshops, implementation meetings, and go-live support.</li> <li>Manage a dynamic portfolio and daily workflow, balancing implementation speed, quality, client needs, and team service-level agreements (SLAs).</li> <li>Serve as a point of escalation for complex, unusual, or high-impact onboarding cases, partnering with Tier 2 Support, Product, Sales, Customer Success, Billing, and other teams to drive resolution.</li> <li>Mentor and support Onboarding Specialists by sharing product knowledge, configuration approaches, training techniques, and practical case guidance.</li> <li>Contribute to team training, knowledge sharing, internal channels, and the development of onboarding materials, playbooks, and process documentation.</li> <li>Lead or contribute to test projects for new products, tools, workflows, and company initiatives; define milestones, identify blockers, analyse results, and communicate recommendations to management.</li> <li>Identify bottlenecks and opportunities across the onboarding journey, using operational data and customer insight to recommend and implement improvements.</li> <li>Champion effective use of AI, automation, and role-specific tools to improve preparation, documentation, communication, workflow efficiency, and implementation quality.</li> <li>Maintain accurate account records, implementation milestones, training notes, and status updates so that internal stakeholders have clear visibility of progress and risk.</li> <li>Proactively communicate emerging risks and partner needs before they affect the customer experience or downstream handoff.</li> </ul> <h2><strong>What you’ll bring</strong></h2> <h3><strong>Experience and qualifications</strong></h3> <ul> <li>Typically 4–5 years of experience in software implementation, customer success, professional services, operations, or a comparable customer-facing role.</li> <li>At least 1 year of direct experience as an Onboarding Specialist or in a similar technical implementation role.</li> <li>Demonstrated experience implementing SaaS, restaurant technology, POS, booking, or other operational software.</li> <li>Experience training customers or non-technical users on software products, including delivering training to groups in person and remotely.</li> <li>Strong understanding of restaurant operations and the realities of front-of-house hospitality.</li> <li>Experience managing multiple concurrent implementations, competing priorities, and time-sensitive deliverables with minimal