AV Engineer - Break/Fix

<div class="posting-title-container"> <p><strong>OUR COMPANY:</strong></p> <p>EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.</p> <p>We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.</p> <p><strong>WHAT YOU WILL DO:</strong></p> <p>The Field Engineer for Event and Specialty Spaces supports the operational readiness, maintenance, and break/fix resolution of audio-visual systems in high-impact venues, event spaces, customer experience environments, broadcast-adjacent rooms, and other specialty collaboration spaces. This position focuses on rapid diagnosis, hands-on remediation, preventative maintenance, and escalation support to ensure spaces remain reliable, event-ready, and aligned with AV Builds standards. Additional responsibilities include supporting event operations teams before, during, and after priority events; coordinating with engineering and vendor partners on recurring issues; and contributing to documentation, standards, and process improvements that improve service quality across specialty AV environments. </p> <p><strong>KEY RESPONSIBILITIES:</strong></p> <p> </p> <div id="page-1" class="_kqswh2mm _bfhku67f _18u01wug _2hwx1wug" data-testid="page-0">Event and Specialty Space Break/Fix Support: </div> <div class="_kqswh2mm _bfhku67f _18u01wug _2hwx1wug" data-testid="page-0"> <ul> <li>Provide hands-on troubleshooting and remediation for AV issues impacting event spaces, experience centres, specialty rooms, and complex collaboration environments.</li> <li>Respond to escalated incidents requiring field engineering support, including audio, video, control, routing, conferencing, projection, lighting, and signal path issues.</li> <li>Perform diagnostics using onsite tools and remote access methods across Mac, Windows, Linux, AV control, and network-connected systems.</li> <li>Restore service quickly while documenting symptoms, actions taken, root cause indicators, and follow-up needs in the ticketing system.</li> <li>Escalate unresolved, recurring, or high-impact issues to the Lead Field Engineer as the first internal escalation point.</li> </ul> <p>Event Readiness and Operational Support:</p> <ul> <li>Complete venue and specialty space equipment sweeps prior to priority events, confirming critical systems are functioning as expected.</li> <li>Support event operations technicians with technical issues related to event spaces before, during, and after events.</li> <li>Act as field engineering support for large, executive, visitor-facing, and special events when deeper technical expertise is required.</li> <li>Participate in and support User Acceptance Testing (UAT) for new Event and Specialty spaces, validating operational readiness, user experience, and handover requirements before spaces enter production use.</li> </ul> <p>Preventative Maintenance and System Reliability:</p> <ul> <li>Execute scheduled preventative maintenance on AV hardware, software, cabling, routing, control systems, and room peripherals.</li> <li>Identify system degradation, repeat failures, aging equipment, and operational risks before they impact events or user experience.</li> <li>Support approved changes, firmware updates, configuration updates, and equipment upgrades to deployed specialty space systems.</li> <li>Maintain reliable operational standards across event and specialty spaces through consistent checks, reporting, and follow-through.</li> </ul> <p>Inventory, RMA and Equipment Logistics:</p> <ul> <li>Organise, document, and maintain spare equipment inventory required to support rapid break/fix response in event and specialty spaces.</li> <li>Track RMAs, serviced equipment, outgoing and returning parts, and provide status updates to the team to support timely restoration of service.</li> </ul> <p>Documentation, Trend Analysis and Continuous Improvement:</p> <ul> <li>Create and maintain technical documentation, support runbooks, known issue records, and room-specific reference materials.</li> <li>Track incidents and service data to identify trends, recurring failures, and opportunities for engineering remediation.</li> <li>Coordinate with AV engineering, operations, and third-party vendors to resolve systemic issues and improve supportability.</li> <li>Follow the defined escalation process by engaging the Lead Field Engineer for triage guidance, prioritisation, and coordination before escalation to engineering, vendor, or leadership teams.</li> <li>Train or brief operations team members on system usage, common failure modes, and support workflows as needed.</li> <li>Support continuous improvement of maintenance workflows, escalation processes, checklists, and service documentation standards.</li> </ul> </div> <p> </p> <p><strong>ESSENTIAL CRITERIA:</strong></p> <ul> <li>3-5 years of experience with AV field engineering, event technology support, systems integration, commissioning, or advanced AV maintenance.</li> <li>Strong technical troubleshooting skills across AV control systems, DSP