Order Management Associate

<div class="job-posting-section"> <p><strong>WHO WE ARE:<br></strong>EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.<br><br>We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.</p> </div> <div class="job-posting-section"><strong>WHAT YOU WILL DO:</strong></div> <div class="job-posting-section"> <p>The <strong>Order Management Associate</strong> should be both pro-active and thorough in their approach to their tasks, always ensuring a high level of attention to detail, whilst demonstrating flexibility to incoming high-priority tasks and ability to manage workload accordingly.</p> <p> </p> <p><strong>KEY RESPONSIBILITIES:</strong></p> <ul> <li>Generate vendor purchase orders accurately and efficiently based on client orders.</li> <li>Ensure that vendor POs include all necessary details, such as product specifications, quantities, and delivery timelines.</li> <li>Monitor and track inbound shipments from vendors to ensure timely and accurate delivery.</li> <li>Collaborate with project teams to address any potential delays or issues in the shipment process.</li> <li>Generate picking tickets for warehouse staff based on project timelines.</li> <li>Create logistics tickets for outbound shipments to clients.</li> <li>Pay meticulous attention to details in all stages of order processing to minimize errors.</li> <li>Conduct thorough quality checks to guarantee that the correct products are shipped to clients.</li> <li>Prioritize tasks based on urgency and importance to meet tight deadlines.</li> <li>Efficiently manage a high volume of orders while ensuring accuracy and quality.</li> <li>Manage multiple client orders simultaneously and adapt quickly to changes in order specifications, shipment schedules, or client requests.</li> <li>Troubleshoot and resolve issues promptly to maintain smooth order flow.</li> <li>Respond promptly to client inquiries and provide updates on order status.</li> <li>Stay informed about product pricing, discounts, and promotions from vendors.</li> <li>Identify opportunities to negotiate better terms with vendors and save costs.</li> <li>Negotiate favorable terms, discounts, or bulk purchase arrangements to optimize profitability. <ul> <li>Experience in an order management or similar role; with a firm knowledge of the supply chain process</li> <li>An understanding of the commercials involved in buying and reselling hardware</li> <li>Experience using procurement software</li> <li>Strong numeracy skills and analytical ability</li> <li>Basic to Intermediate Microsoft Excel Knowledge</li> <li>Excellent time management skills, with ability to manage workload and prioritize tasks</li> <li>Exceptional attention to detail and level of meticulousness</li> <li>Strong communication skills</li> <li>A proactive problem solver, who can think on their feet.</li> <li>Willingness to work as part of a team in a fast moving, growing global company <p><strong>ESSENTIAL CRITERIA:</strong></p> <ul> <li>Experience in an order management or similar role; with a firm knowledge of the supply chain process</li> <li>An understanding of the commercials involved in buying and reselling hardware</li> <li>Experience using procurement software</li> <li>Strong numeracy skills and analytical ability</li> <li>Basic to Intermediate Microsoft Excel Knowledge</li> <li>Excellent time management skills, with ability to manage workload and prioritize tasks</li> <li>Exceptional attention to detail and level of meticulousness</li> <li>Strong communication skills</li> <li>A proactive problem solver, who can think on their feet.</li> <li>Willingness to work as part of a team in a fast moving, growing global company</li> </ul> <p> </p> <p><strong>DESIRABLE CRITERIA:</strong></p> <ul> <li>Experience of Audio Visual / Video Conferencing and networking environments</li> <li>Experience with Cisco CCW, Sage X3 and Jira a plus</li> <li>Can drive progress positively and effectively, keeping all stakeholders informed.</li> <li>Can maintain a high standard of work, even when working under pressure and handling multiple issues.</li> </ul> </li> </ul> </li> </ul> </div> <p>#INDAPAC</p>