Program Coordinator

<div class="posting-title-container"> <p><strong>OUR COMPANY:  </strong><br>EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration   <br>and Business IT Support services to some of the world’s largest industry leaders, delivering   <br>forward-thinking solutions based on multi-domain architecture. Customer satisfaction   <br>and commitment to superior quality of service are our top business priorities, along with   <br>investing in and supporting our partners and employees.   <br>We are a true International IT provider and are proud to deliver our services through global   <br>simplicity with trusted transparency.  </p> <p><br><strong>WHAT YOU WILL DO:  </strong><br>As a Program Coordinator, you will play a critical role in supporting global logistics   <br>operations, order control processes, and program execution activities. You will serve as a   <br>central point of coordination between internal stakeholders, logistics providers,   <br>warehouses, and cross-functional teams to ensure the successful execution of logistics   <br>programs and operational initiatives.  <br>This role is responsible for coordinating order fulfillment activities, supporting new   <br>program onboarding, developing operational reporting and dashboards, managing project   <br>deliverables, and driving visibility across logistics operations. The Program Coordinator will   <br>leverage data, analytics, and process management to support decision-making, improve   <br>operational performance, and ensure successful delivery of business objectives.  <br>This is a hybrid position that combines onsite operational support with remote   <br>administrative responsibilities. Regular onsite presence is required to support daily   <br>business operations and team collaboration.  </p> <p><br><strong>KEY RESPONSIBILITIES:  </strong><br>Program Coordination & Operational Support  <br>• Coordinate day-to-day logistics programs and operational activities across multiple   <br>regions and stakeholders.  <br>• Support the onboarding and implementation of new programs, products, and   <br>operational initiatives.  <br>• Coordinate cross-functional activities required for operational readiness, including   <br>logistics, inventory, systems, reporting, and process documentation.  <br>• Monitor program performance and escalate risks, issues, and dependencies as   <br>needed.</p> <p><br><strong>Order Control & Fulfillment Coordination  </strong><br>• Support global Order Control activities to ensure customer orders are processed   <br>accurately and fulfilled on time.  <br>• Monitor order status, inventory availability, and fulfillment activities to identify   <br>potential risks or delays.  <br>• Partner with logistics teams, warehouses, and stakeholders to resolve order-related   <br>issues.  <br>• Coordinate priority shipments and fulfillment activities to meet business   <br>requirements and service commitments.  </p> <p><br><strong>Logistics & Fulfillment Execution </strong> <br>• Execute daily logistics transactions, including standard parcel, air freight, ocean   <br>freight, and white-glove shipments.  <br>• Coordinate shipment bookings with carriers, freight forwarders, and logistics   <br>service providers.  <br>• Obtain and validate required trade compliance, customs, and dangerous goods   <br>(DG) documentation.  <br>• Provide shipping instructions to internal stakeholders and external logistics   <br>partners.  <br>• Monitor end-to-end shipment activity and ensure timely execution against   <br>established service levels.  <br>• Proactively identify, investigate, and resolve shipment exceptions, including delays,   <br>customs holds, delivery failures, and claims.  <br>• Respond to customer inquiries by providing shipment status updates and logistics   <br>process guidance.  <br>• Manage inbound and outbound logistics activities while maintaining accurate   <br>shipment records.  </p> <p><br><strong>Cross-Functional Collaboration & Vendor Management </strong> <br>• Serve as a primary point of contact between logistics operations and internal   <br>customers, project teams, procurement, manufacturing, and other cross<br>functional stakeholders.  <br>• Coordinate daily activities with third-party logistics providers (3PLs), freight   <br>forwarders, carriers, and vendors.<br>• Support supplier and vendor onboarding activities, including process   <br>implementation and operational readiness.  <br>• Monitor logistics partner performance against agreed service levels and contractual   <br>obligations.  <br>• Escalate service issues and work collaboratively with vendors to drive corrective   <br>actions and continuous improvement.  <br>• Maintain strong working relationships with internal and external partners to ensure   <br>operational success.  </p> <p><br><strong>ESSENT