nisc · Lake St. Louis, MO · Lake Saint Louis, MO, United States
<p><span style="font-size: 14pt;"><strong>About NISC</strong></span></p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. </span></p> <hr> <p><span style="font-size: 14pt;"><strong>Position Overview</strong></span></p> <p><span style="font-size: 12pt;">We are looking for a Network Specialist to help design, implement, maintain and support NISC member networks. This position will be part of the Networking Infrastructure team that is responsible for designing and developing scalable, maintainable, and highly available network architectures for NISC member owners. Day-to-day responsibilities would include working with LAN/WAN infrastructure, firewall technologies and wireless technologies.</span></p> <hr> <p><span style="font-size: 14pt;"><strong>Work Schedule</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hybrid (after an initial training period) from our Lake St. Louis, MO office location </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose </span></li> </ul> <hr> <p><span style="font-size: 14pt;"><strong>Essential Duties</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide installation, support, and maintenance of general internal and Member network infrastructure</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Troubleshoot and resolve general network hardware and network related problems</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide superior customer support to internal and external customers</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support customers in all aspects of networking including troubleshooting, training, and ongoing support</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monitor availability, performance, and security of network systems</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Create cases and follow up on resolution</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Perform research of general technical problems, resolve issues, and verify changes or enhancements</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Deliver installation and support of Member networking infrastructure</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Participate in the staging, installation, configuration, and training for customer equipment both onsite and remotely</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide support to Members via NISC ACD (Automated Call Distribution), Service Center ticketing system and email</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Participate in creating and maintaining technical documentation, including inventories of hardware, software, and network mapping</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Participate in developing and delivering training</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Perform work duties outside of regular business hours, on an as needed basis, including a rotating after-hours on-call schedule, to meet internal and/or customer needs.</span></li> <li style="font-size: 12pt;"> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.</span></p> </li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Commitment to NISC’s Statement of Shared Values.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Other duties as assigned.</span></li> </ul> <hr> <p><span style="font-size: 14pt;"><strong>Preferred Knowledge, Skills & Abilities</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">3+ years of related experience preferred</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">