soldejaneiro · New York Metropolitan - Hybrid · New York, New York, United States
<div class="content-intro"><h2><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Our Story</span></span></h2> <p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Launched in 2015, S</span><span data-ccp-parastyle="Normal (Web)">ol</span> <span data-ccp-parastyle="Normal (Web)">de</span><span data-ccp-parastyle="Normal (Web)"> J</span><span data-ccp-parastyle="Normal (Web)">aneiro</span><span data-ccp-parastyle="Normal (Web)"> is a globally recognized, award-winning beauty brand, drawing inspiration from Brazil’s beauty rituals, warmth, and spirit. </span><span data-ccp-parastyle="Normal (Web)">S</span><span data-ccp-parastyle="Normal (Web)">ol</span> <span data-ccp-parastyle="Normal (Web)">de</span><span data-ccp-parastyle="Normal (Web)"> J</span><span data-ccp-parastyle="Normal (Web)">aneiro</span> <span data-ccp-parastyle="Normal (Web)">delivers a sensory experience beloved by multi-generational consumers worldwide, with clinically proven results, transformative textures, and transportive fragrances. </span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":240,"335559740":240}"> </span></p> <p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Headquartered in New York and launched as a digitally native brand, we have expanded globally with teams in Paris, London, and Germany. </span><span data-ccp-parastyle="Normal (Web)">Our commitment to excellence </span><span data-ccp-parastyle="Normal (Web)">has earned high-profile honors, including being named one of </span></span><em><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">TIME1</span></span></em><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">00’s 2024 Most Influential Companies, </span></span><em><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Fast Company’s</span></span></em><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)"> 2024 World's Most Innovative Companies, and </span></span><em><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">WWD Beauty Inc’s </span></span></em><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Power Brands of 2024, underscoring its leadership in the beauty industry and outstanding workplace</span><span data-ccp-parastyle="Normal (Web)">. </span><span data-ccp-parastyle="Normal (Web)">These accolades highlight our dedication to being a leading brand in the beauty industry and an exceptional workplace.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":0,"335559740":240}"> </span></p></div><h3><strong>What You’ll Do</strong></h3> <p>The Senior Manager, Customer Supply Chain Collaboration - Americas is a senior, cross‑channel operations leadership role responsible for shaping and leading the operating model that supports Sol de Janeiro’s most strategic retail partners and its Amazon business. The role focuses on building strong, performance‑driven operational partnerships with key customers, establishing clear governance and metrics, and driving continuous improvement across end‑to‑end supply chain execution. This position works closely with Commercial, Planning, Finance, IT, Customer Experience, and external partners to ensure reliable, scalable, and cost‑effective operations. In parallel, the role provides senior oversight and leadership for Amazon operations, ensuring strong execution, financial discipline, and readiness as the channel continues to grow.</p> <h3><strong>What You’ll Be Working On</strong></h3> <p class="p1"> </p> <p class="p2"><strong><span class="s1"><span class="Apple-converted-space"> </span></span>Strategic Account Operations Leadership<span class="Apple-converted-space"> </span></strong></p> <p class="p3">This role is the senior operational owner for Sol de Janeiro’s most important retail partners, responsible for building durable, data‑driven, and collaborative operating relationships that position Sol de Janeiro as the <strong>partner of choice</strong>.<span class="Apple-converted-space"> </span></p> <ul class="ul1"> <li class="li4">Serve as the primary <strong>operations lead </strong>for assigned strategic retail accounts, acting as the senior operational counterpart to customer supply chain, logistics, order management, and operations teams.<span class="Apple-converted-space"> </span></li> <li class="li4">Proactively identify critical customer and channel partner needs, ensuring Sol de Janeiro’s operational capabilities meet or exceed expectations.<span class="Apple-converted-space"> </span></li> <li class="li4">Establish and scale a <strong>strategic account operating model</strong>, defining governance, cadence, metrics, and escalation paths aligned to Perfect Order performance.<span class="Apple-converted-space"> </span></li> <li class="li4">Develop, own, and maintain <strong>dual operational scorecards</strong>, measuring both Sol de Janeiro and partner performance across service levels, fill rate, OTIF, inventory health, compliance, and cost‑to‑serve.<span class="Apple-c