<div class="content-intro"><p>Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</p> <p>Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</p> <p>Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</p> <p>At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</p> <p> </p> <p><strong>How we work at Aircall</strong>: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</p> <p> </p></div><p>You'll be the technical partner for a portfolio of Aircall's strategic global accounts, working closely with Key Account Managers to drive agentic AI adoption use case by use case, from the first deployed use case to broader expansion.</p> <p><strong>About the Team</strong></p> <p>Aircall's Forward Deployed Engineering team connects our innovative AI Agents technology to real-world customer workflows. We turn possibility into production by delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact.</p> <p>Within that team, this is a hands-on, Key Accounts–focused role for someone who wants to go deep rather than broad, working with a portfolio of Aircall's strategic customers and growing agentic adoption inside each one over time. It sits at the intersection of technical consulting, project delivery, and AI adoption. You don't need to be a full-time software engineer, but you should be fluent in APIs, confident managing technical projects, and comfortable working with customer stakeholders.</p> <p><strong>About the Role</strong></p> <p>As a Forward Deployed Engineer for Key Accounts, you are the technical point of contact for a portfolio of Aircall's strategic customers. You don't run a deployment and move on. You stay with the account and help build its agentic roadmap alongside the Key Account Manager (KAM).</p> <p>You help land a first high-impact use case, prove value fast, then expand the footprint use case by use case. You'll work closely with the KAM, senior FDEs, Product, and Engineering, taking on increasing ownership of your accounts as you grow in the role.</p> <p>Please note, this is not a software engineering role. This is a hybrid, revenue-driving role spanning Solutions Engineering, Consulting, Professional Services, and Product Ownership.</p> <p><strong>What you'll do</strong></p> <ul> <li>Build ongoing relationships with the accounts in your portfolio as their go-to technical contact for Aircall's AI Agents.</li> <li>Partner with the Key Account Manager on the account plan: the KAM owns the commercial relationship and quota. You own technical execution and contribute to the use-case roadmap and the pipeline of expansion opportunities.</li> <li>Deliver the first use case fast, then expand. Deploy an initial high-value workflow, track the outcome, and use proven value to identify the next use case.</li> <li>Run regular use-case discovery with customer teams to surface, qualify, and prioritise new automation opportunities.</li> <li>Act as a trusted advisor to your accounts on agentic AI. Help them build their AI roadmap 6–12 months out, not just the deployment in front of you, and keep Aircall positioned as their platform of choice.</li> <li>Lead discovery and solution-design sessions with customer stakeholders to map business processes, identify automation opportunities, and define solution architecture.</li> <li>Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.</li> <li>Configure and optimise the AI Agent, defining intents, prompts, actions, guardrails, and performance metrics tailored to each account's workflows.</li> <li>Manage cross-functional deployments: define timelines, align stakeholders, ensure accountability, and deliver on time and within scope.</li> <li>Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.</li> <li>Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make expansion within Key Accounts faster and more consistent.</li> <li>Champion continuous learning and enablement. Train peers, run internal workshops, and document best practices to