Manager of Business Analytics, Fraud Ops Automation

koalafi · Richmond, VA, Arlington, VA, or Remote (US) · Arlington, Virginia, United States · Remote · Richmond, Virginia, United States

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<div class="content-intro">At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time. Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers. Interested in learning more about how we’re transforming the financing experience and joining our team?</div>About the Role Koalafi's Fraud Operations team is the front line of our fraud defense. Our investigators review high-risk merchants and customers every day, from merchant underwriting to real-time investigations of consumer financing applicants. As we scale, we are investing in tools, processes, and AI to make that front line faster, smarter, and more consistent.    The Manager, Fraud Operations Automation will be the embedded analytical and automation engine of the Fraud Operations team. This is not a “fraud investigator only” role. You will bring the fraud domain intelligence that drives our operations, pinpoint where investigators spend time on manual, repetitive work, and convert those processes into data-driven, automated, and AI-assisted workflows. The result: investigators get the insights they need to act on the right cases at the right time.    You will sit within Fraud Operations and work shoulder to shoulder with our investigators, while partnering closely with the Fraud Strategy & Analytics team on high-priority initiatives. What You'll Do    AI-Driven Workflow Automation  Lead the design and build of AI agents and automated workflows that reduce manual effort across Fraud Operations.  <ul> <li>Build and deploy AI agents that automate manual investigative processes, including merchant underwriting and real-time suspicious customer investigations. </li> <li>Map current investigative workflows end-to-end, identify the highest-value automation opportunities, and deliver solutions that measurably reduce handle time and improve decision consistency. </li> <li>Partner with Engineering, Data, and Fraud Strategy & Analytics to move AI and automation solutions from prototype to production, in line with Koalafi's long-term AI strategy. </li> <li>Establish guardrails, quality checks, and human-in-the-loop controls so automated decisions remain accurate, explainable, and auditable. </li> </ul>

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