<div class="content-intro"><p><strong>Clara is the leading platform in Latin America for companies to execute and manage every payment operation.</strong> More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region’s fastest-growing company. We’re passionate about helping every company we work with become more effective—and, through that, raising the region’s competitiveness. We’re ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others.</p></div><h3 data-start="258" data-end="276">What you'll do</h3> <p data-start="278" data-end="576">We're looking for a <strong data-start="298" data-end="330">Customer Happiness Associate</strong> to support Clara’s growing base of B2B customers in Colombia. You’ll be a key player in ensuring an exceptional support experience, owning complex issue resolution and creating thoughtful interactions that reflect Clara’s commitment to excellence.</p> <p data-start="578" data-end="601">In this role, you will:</p> <ul data-start="603" data-end="1272"> <li data-start="603" data-end="696"> <p data-start="605" data-end="696">Resolve escalated support issues through email, chat, and phone with empathy and precision.</p> </li> <li data-start="697" data-end="789"> <p data-start="699" data-end="789">Proactively investigate customer problems and document findings clearly in internal tools.</p> </li> <li data-start="790" data-end="865"> <p data-start="792" data-end="865">Provide follow-up support to ensure complete resolution and satisfaction.</p> </li> <li data-start="866" data-end="969"> <p data-start="868" data-end="969">Engage with customers considering cancelling or reducing their usage and offer solutions that support retention.</p> </li> <li data-start="970" data-end="1056"> <p data-start="972" data-end="1056">Identify trends in customer feedback and propose improvements to product or process.</p> </li> <li data-start="1057" data-end="1162"> <p data-start="1059" data-end="1162">Balance multiple incoming tickets while maintaining quality, tone, and timeliness in every interaction.</p> </li> <li data-start="1163" data-end="1272"> <p data-start="1165" data-end="1272">Use tools like <strong data-start="1180" data-end="1191">Zendesk</strong>, <strong data-start="1193" data-end="1204">HubSpot</strong>, and <strong data-start="1210" data-end="1226">Google Drive</strong> to deliver high-touch, data-informed support.</p> </li> </ul> <h3 data-start="1274" data-end="1289">Who you are</h3> <p><em>We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.</em></p> <h4 data-start="1447" data-end="1462">Must haves</h4> <ul data-start="1463" data-end="2093"> <li data-start="1463" data-end="1575"> <p data-start="1465" data-end="1575">At least 2 years of experience in <strong data-start="1499" data-end="1519">Customer Support</strong>, <strong data-start="1521" data-end="1541">Customer Success</strong>, or <strong data-start="1546" data-end="1569">Customer Experience</strong> roles</p> </li> <li data-start="1576" data-end="1675"> <p data-start="1578" data-end="1675">Previous experience supporting <strong data-start="1609" data-end="1624">B2B clients</strong>, preferably in a <strong data-start="1642" data-end="1653">Fintech</strong> or fast-paced startup</p> </li> <li data-start="1676" data-end="1795"> <p data-start="1678" data-end="1795">Advanced proficiency with tools like <strong data-start="1715" data-end="1731">Google Drive</strong>, <strong data-start="1733" data-end="1744">Zendesk</strong> (or similar CSS), and <strong data-start="1767" data-end="1778">HubSpot</strong> (or similar CRM)</p> </li> <li data-start="1796" data-end="1871"> <p data-start="1798" data-end="1871">Intermediate English proficiency and full professional fluency in Spanish</p> </li> <li data-start="1872" data-end="1946"> <p data-start="1874" data-end="1946">Strong attention to detail and a high-quality bar for service excellence</p> </li> <li data-start="1947" data-end="2029"> <p data-start="1949" data-end="2029">A calm, empathetic communicator who thrives in dynamic, high-volume environments</p> </li> <li data-start="2030" data-end="2093"> <p data-start="2032" data-end="2093">Comfortable managing multiple tickets or cases simultaneously</p> </li> </ul> <h4 data-start="2095" data-end="2113">Nice to haves</h4> <ul data-start="2114" data-end="2312"> <li data-start="2114" data-end="2155"> <p data-start="2116" data-end="2155">Professional proficiency in <strong data-start="2144" data-end="2155">English</strong></p> </li> <li data-start="2156" data-end="2242"> <p data-start="2158" data-end="2242">Experience suggesting operational or product improvements based on customer feedback</p> </li> <li data-start="2243" data-end="2312"> <p data-start="2245" data-end="2312">Interest in automation tools or <strong data-start="2277" data-end="2283">AI</strong> to improve support workflows</p> </li> </ul> <h3 data-start="2314" data-end="2339"> </h3> <p><strong>Where we work</str