<div class="content-intro"><p><strong>Why Sony Interactive Entertainment?</strong></p> <p>Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.</p></div><p><strong>Department overview:</strong></p> <p><span data-contrast="none">The Solutions Engineer builds, tests, and improves employee technology automations and integrations within agreed designs. The role helps shift support toward earlier detection and safe, repeatable resolution while making solutions easy to operate. Working with senior engineers, platform owners, and support teams, this individual delivers defined components and uses production feedback to improve them.</span><span data-ccp-props="{"201341983":0,"335559739":140,"335559740":259}"> </span></p> <p><strong>What you’ll be doing:</strong></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Implementation and quality</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":220,"335559739":100,"335559740":259}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Develop scripts, API integrations, workflows, and platform configurations for agreed employee technology use cases.</span></span><span data-ccp-props="{"201341983":0,"335559739":100,"335559740":259}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Implement defined</span><span data-ccp-parastyle="List Bullet"> detection and approved remediation steps, including validation, error handling, logging, and escalation when a case cannot be resolved safely.</span></span><span data-ccp-props="{"201341983":0,"335559739":100,"335559740":259}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Write and run tests; document configuration, operation, known limitations, and recovery steps.</span></span><span data-ccp-props="{"201341983":0,"335559739":100,"335559740":259}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Monitor owned components, investigate defects, and improve reliability and usability from production feedback.</span></span><span data-ccp-props="{"201341983":0,"335559739":100,"335559740":259}"> </span></li> </ul> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Platforms and integrations</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":220,"335559739":100,"335559740":259}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Build and </span><span data-ccp-parastyle="List Bullet">maintain</span><span data-ccp-parastyle="List Bullet"> assigned integrations and workflows across employee technology systems, which may include ServiceNow, Moveworks, Jira, Slack, Nexthink, </span><span data-ccp-parastyle="List Bullet">Jamf</span><span data-ccp-parastyle="List Bullet">, Microsoft Intune, Microsoft 365, and Microsoft Graph.</span></span><span data-ccp-props="{"201341983":0,"335559739":100,"335559740":259}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="6" d