<p><strong><span data-contrast="auto">Do work that matters.</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">At AlertMedia,<span data-ccp-props="{}"> </span></span></strong><span data-contrast="auto"><span data-ccp-props="{}">we help organizations protect their people, operations, and brand. Our modern <strong>Risk Intelligence and Response platform</strong> empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.</span></span></p> <p><strong><span data-contrast="auto">Our core values drive us in our important mission of keeping people safe & informed: </span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":278}"> </span></p> <ul> <li><em><span data-contrast="auto">We’re humans not robots</span></em><span data-ccp-props="{}"> </span></li> <li><em><span data-contrast="auto">Customers always come first</span></em><span data-ccp-props="{}"> </span></li> <li><em><span data-contrast="auto">We work better together</span></em><span data-ccp-props="{}"> </span></li> <li><em><span data-contrast="auto">Simplicity is our strength</span></em><span data-ccp-props="{}"> </span></li> <li><em><span data-contrast="auto">Our reputation is priceless</span></em><span data-ccp-props="{}"> </span></li> <li><em><span data-contrast="auto">Hard work pays off </span></em><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> </ul> <p><span data-contrast="auto">The </span><strong><span data-contrast="auto">Customer Success Specialist </span></strong><span data-contrast="auto">will take ownership of</span><span data-contrast="auto"> </span><span data-contrast="auto">managing</span><span data-contrast="auto"> </span><span data-contrast="auto">customer relationships, which we value above all else. This role will focus on </span><span data-contrast="auto">emerging customers </span><span data-contrast="auto">and partner closely with our Customer Support Team to foster success. In this key role, working closely with Customer Success, Customer Support, Marketing and Sales teams, they are responsible for driving engagement to support customer health, retention, and growth. The right candidate will be determined to achieve effective customer enablement, as well as the highest possible satisfaction rates across the accounts they manage. They will make sure customer needs are always met and problems</span><span data-contrast="auto"> </span><span data-contrast="auto">are solved quickly.</span><span data-contrast="auto"> </span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">As one of the fastest growing software</span><span data-contrast="auto"> </span><span data-contrast="auto">companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand! </span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Who you are:</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">You'd be excited to buy into our "customer love" mentality and are motivated by going above and beyond for the customers you serve. You are a team player, an individual contributor and have a roll-up-your-sleeves mentality when it comes to your customers and there is no task too big or too small to best support them. You enjoy building relationships, community engagement, and driving adoption of all features of the AlertMedia platform. </span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">What you get to do every day:</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <ul> <li><span data-contrast="auto">Support our customers</span><span data-contrast="auto"> </span><span data-contrast="auto">in the SMB segment as a product expert to drive adoption and enable them to accomplish their goals</span><span data-contrast="auto"> </span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Manage customer touch points with automated processes and innovative approaches </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Host customer webinars and facilitate customer collaboration </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Align with the Customer Success organization to sup