<p>As Betsson continues to grow across Latin America, we are looking for a <strong>Customer Service Agent</strong> to deliver an outstanding customer experience</p> <h2><strong>The Wow</strong></h2> <div>This role is key in supporting customers across multiple channels while ensuring compliance with player safety, responsible gaming, and regulatory requirements</div> <h2><strong>A taster of what you will be involved with: </strong></h2> <ul> <li> <div>Support customers via <strong>email, live chat, and telephone</strong> in Spanish and English </div> </li> <li> <div>Work closely with the team to achieve <strong>high customer satisfaction and KPI targets</strong>.</div> </li> <li> <div>Manage and maintain <strong>customer accounts</strong>.Translate <strong>promotional content and customer surveys</strong> into the local language when required.</div> </li> <li> <div>Request, review, verify, and store <strong>customer documentation</strong> in line with regulatory requirements.Perform <strong>KYC checks</strong>, customer risk assessments, and monitor suspicious activity</div> </li> <li> <div>Follow company policies related to <strong>player safety, protection, fraud prevention, and responsible gaming</strong>.</div> </li> </ul> <h2><strong>What we are looking for</strong></h2> <ul> <li> <div>Strong <strong>written and verbal communication skills</strong> in Spanish and English.</div> </li> <li> <div>Previous experience in <strong>customer service</strong> (face‑to‑face, online, or phone‑based)</div> </li> <li> <div>Strong <strong>attention to detail</strong> and ability to multitask.Good knowledge of <strong>Microsoft Office</strong> tools.</div> </li> <li> <div>Ability to work independently and meet deadlines.</div> </li> <li> <div>Team player with a customer‑centric mindset.</div> </li> </ul> <h2><strong>What we offer</strong></h2> <p>Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.</p> <p style="text-align: center;"> </p> <h2>Challenge accepted?</h2> <p><strong><em>By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&data=02%7C01%7C%7C3a20ee474bdc4c6e3c0708d7f25cecc8%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637244353233614389&sdata=AU%2Fhd6%2BEo1YFOdJ4nv%2FfKCYpmRNmvuzPrTyiZlbgys4%3D&reserved=0">Privacy Policy</a></em></strong></p> <p style="text-align: center;"> </p> <p> </p> <p> </p> <p style="text-align: center;"> </p>