Supplier Success Professional (B2B Customer Support) - German/English

<p><em><span data-teams="true">Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.</span></em></p> <p><u><strong>Please note: this role requires full working rights in England without current or future sponsorship.</strong></u></p> <p><u>SUMMARY</u></p> <p>The Supplier Success Professional, WM will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers.</p> <p><strong>This position requires being fluent in ALL of the following languages: German and English. Fluency in additional European languages is preferred.</strong></p> <p><strong>If within commutable distance to our office in Maidenhead, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).   Those outside of commutable distance, but still residing within England, may be considered on a remote basis. </strong></p> <p><strong>This position will start on November 9, 2026, and requires 100% attendance for 8 weeks of training.</strong></p> <p><strong>Training will be conducted from 4 pm-1 am GMT, Mon-Fri; after training, the hours will be 8 am-5 pm or 9 am-6 pm local time.</strong></p> <p><u>ESSENTIAL DUTIES AND RESPONSIBILITIES:</u></p> <ul> <li>Provide professional support to all Avetta customers </li> <li>Ability to research, clarify and resolve every issue providing solutions and or/alternatives for the desired outcome with focus on customer experience </li> <li>Interact directly with Avetta customers through telephone, email and chat</li> <li>Prioritize and resolve customer needs</li> <li>Accurately verify details on regulatory documents</li> <li>Record details of interactions in Service Cloud (SFDC)</li> <li>Provide necessary outbound follow-up, both via phone and email</li> <li>Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)</li> <li>Update our internal databases with information about technical issues and useful discussions with customers</li> <li>Escalate customer complaints and seek reach out options to provide additional assistance</li> <li>Share feature requests and effective workarounds with team members</li> <li>Educate customers about new features and functionalities</li> <li>Gather customer feedback and share with our Product, Sales and Marketing teams</li> <li>Communicate and coordinate with internal departments</li> <li>Work as a team and be a positive addition to Avetta’s culture</li> <li>Performs other duties as assigned</li> <li>May be required to attend training, meetings, or seminars</li> <li>Contribute and report towards the team KPIS and objectives</li> <li>Regular and predictive attendance</li> </ul> <p><u>IDEAL QUALIFICATIONS:</u></p> <ul> <li style="font-weight: bold;"><strong>Fluency in German and English is required. </strong></li> <li>Experience as a Customer Support Specialist or similar CS role</li> <li>Excellent communication skill – both written and orally</li> <li>Ability to Active listen and think 2 steps ahead</li> <li>Working PC knowledge, windows preferred and related applications (IT industry is an advantage)</li> <li>An affinity for learning online software systems</li> <li>Interpersonal skills</li> <li>Problem analysis and problem-solving</li> <li>Attention to detail and accuracy</li> <li>Adaptability</li> <li>Self-Motivated</li> <li>Stress/Patience tolerance</li> <li>Ability to learn and apply new information or skills</li> <li>Additional language skills as needed</li> </ul> <p>#LI-HYBRID</p> <p> </p> <p> </p>