<div class="posting-title-container"> <p> </p> <div class="posting-title-container"> <div class="posting-title-container"> <p><strong>OUR COMPANY:</strong></p> <p>EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. </p> <p>We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.</p> <p><strong>WHAT YOU WILL DO:</strong></p> <p>The <strong>Network Team Lead</strong> will support the Technical Leads, Field Technicians, Project Management and Network Engineering team to carry out a best-in-class service in the deployment of networking hardware for Global customers.</p> <p>This position will require a combination of travel to various customer sites globally as well as remote support.</p> <p><strong>KEY RESPONSIBILITIES:</strong></p> <ul> <li>Understand and project the team culture</li> <li>Build trust between team members.</li> <li>Inspire and motivate teamwork for achieving goals.</li> <li>Influence valuable changes.</li> <li>Be open to new ideas coming from team members.</li> <li>Consult frequently with key team members.</li> <li>Establish an open discussion for decision-making.</li> <li>Distinguish the team from others – create an identity for the team</li> <li>Train new resource on EOS/client standards</li> <li>Ensures all employees receive the appropriate training and education, including ongoing compliance training.</li> <li>Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.</li> <li>Practices cost improvement strategies, maintaining profitability and growth of area.</li> <li>Provide support to the PMO team in the correct selection of field resource to ensure successful project delivery</li> <li>Implements location-specific and area quality goals and action plans in order to achieve quality standards.</li> <li>Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent.</li> <li>Participate in the hiring of new field resource</li> <li>Represent the EOS in meetings with Clients</li> <li>Ensure Day and Project level documentation is completed</li> <li>Train and uphold EOS Skills and Standards</li> <li>Understand skillsets and properly assign technicians to project teams</li> <li>Decipher complex Design Packs and appropriately convey questions or changes with Project Management</li> <li>Work with Project Management to help assign technicians to projects</li> <li>Troubleshoot and resolve issues in the network environment</li> <li>Ability to provide technical support through various means of communication</li> <li>Collaborate easily with network engineers and project managers</li> <li>Assisting network engineers in the form of network design, implementation, and problem resolution</li> <li>Support the onsite team to meet quality, productivity, turnaround time and other expectations</li> <li>Any other ad hoc duties as reasonably required by the company and within the competency of the post-holder</li> </ul> <p><strong>ESSENTIAL CRITERIA:</strong></p> <ul> <li>Must have experience leading teams</li> <li>Must be able to read and understand SOP/DPKs to ensure everything is done correctly</li> <li>Must be agile, and exhibit a strong sense of urgency</li> <li>Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism</li> <li>The ideal candidate will not find difficult tech problems deterring or frustrating, but intriguing and will welcome the challenge</li> <li>Good organization and time management skills with proven ability to manage multiple priorities</li> <li>Good written and verbal communication skills</li> <li>Must have critical thinking and problem-solving ability</li> <li>Be flexible and adaptable to change and hours of work, to meet the needs of the customer</li> <li>The ability to accurately communicate directions to technicians onsite or abroad</li> <li>The desire to grow through learning and taking on new projects</li> <li>Storied experience of networking hardware – routers, servers, switches, PDU’s, copper and fiber optic cabling</li> <li>Excellent organizational, interpersonal, time management, written and oral communication skills.</li> <li>Hands on experience on Juniper routers/switches/firewall, Cisco L2/L3 switches and Aruba/Cisco wireless.</li> <li>Ability to read technical network diagrams, schematics and port maps</li> <li>Ability to interpret rack build layouts and bills of materials</li> <li>Previous experience in a similar role</li> <li>Good understanding of networking concepts and a desire to build skills in this area</li> <li>Candidate must be able to lift up to 50 pounds</li> <li>Excellent analytical, problem-solving skills and strong