soci · Toronto, Canada (Remote); Vancouver, Canada (Remote) · Toronto, Canada (Remote) · Vancouver, Canada (Remote)
<p><span style="font-size: 10pt;"><strong>Who We Are:</strong></span></p> <p><span style="font-size: 10pt;">SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.</span></p> <p><span style="font-size: 10pt;">SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades <a href="https://www.soci.ai/culture/">here</a>!</span></p> <p><span style="font-size: 10pt;"><strong>About the Role</strong></span></p> <p><span style="font-size: 10pt;">The<strong> Local Visibility Optimization Specialist</strong> is responsible for supporting the delivery of SOCi’s Local Visibility Optimization professional services offering to customers. This role serves as a hands-on local SEO practitioner, helping customers improve local search visibility, discoverability, rankings, listings performance, and overall local digital presence.</span></p> <p><span style="font-size: 10pt;">This role supports customer outcomes through SEO audits, performance analysis, keyword tracking, competitive analysis, monthly reporting, action tracking, and customer-facing recommendations. The Local Visibility Optimization Specialist helps translate local SEO data, customer goals, and market trends into clear insights and practical recommendations that support improved local visibility performance.</span></p> <p><span style="font-size: 10pt;">The Local Visibility Optimization Specialist partners with the Manager, Local Visibility Optimization, Customer Success Managers, Professional Services team members, and other internal stakeholders to ensure customers receive consistent, accurate, and actionable guidance aligned to the scope of SOCi’s Local Visibility Optimization service offering.</span></p> <h2><span style="font-size: 10pt;"><strong>PRIMARY RESPONSIBILITIES:</strong></span></h2> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Execute assigned Local Visibility Optimization professional services work with quality, consistency, and customer impact</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Serve as a customer-facing local SEO specialist supporting local search visibility, listings optimization, keyword performance, and local discoverability</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Conduct SEO audits and contribute to customer-specific success plans that identify opportunities, priorities, and recommended actions</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Build and deliver monthly SEO analysis reports that clearly explain performance trends, visibility shifts, and recommended next steps</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Support keyword tracking and performance analysis, including GeoRank-related insights where applicable</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Track recommendations, actions, and optimizations throughout the customer lifecycle to support measurement and continuous improvement</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Conduct competitive analysis to help customers understand their local visibility position relative to approved competitors</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Participate in customer meetings and QBRs to present insights, discuss recommendations, and support alignment on priorities</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Partner with Customer Success Managers and the Manager, Local Visibility Optimization to ensure Local Visibility Optimization work supports broader customer goals and engagement strategies</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Identify opportunities to improve customer deliverables, reporting quality, internal workflows, and execution consistency</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Communicate clearly with customers and internal stakeholders regarding recommendations, dependencies, risks, timelines, and outcomes</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Maintain strong understanding of local SEO trends, Google Business Profile, local landing pages, listings performance, search behavior, and emerging local discovery channels</span></li> </ul> <h2><span style="font-size: 10pt;"><strong>ADDITIONAL ROLE-SPECIFIC RESPONSIBILITIES:</strong></span></h2> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Maintain and update Local Visibility Optimization templates, reporting frameworks, audit materials, and customer-facing deliverables</span></li> <li style="font-size: 10pt;"><span style="font-si