<div class="content-intro"><p><strong>Be part of the team that defends the networks the world depends on</strong></p> <p>Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.</p> <p>By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.</p></div><h2><span style="font-size: 12pt;"><strong>About the Role</strong></span></h2> <p><span style="font-size: 12pt;">Corelight is looking for an Associate Escalation Engineer to join our Customer Success organization and provide technical support to customers during overnight hours. This US-based, shift-focused role is part of our expansion toward 24/7 support for Federal customers, helping troubleshoot technical issues, maintain case continuity, and ensure customers receive timely assistance outside standard business hours. In this role, you will work alongside experienced Escalation Engineers to investigate customer issues, build technical expertise, and develop hands-on experience across Linux, networking, hardware, cloud technologies, and cybersecurity. This role is a strong fit for someone early in their technical career who enjoys solving problems, learning how systems work, and building depth in a highly technical customer environment.</span></p> <p>This is a dedicated overnight shift position supporting our expansion to 24/7 customer support.</p> <ul> <li><strong>Hours:</strong> Overnight coverage between 8:00 PM and 8:00 AM Eastern (This is the coverage window, not a 12-hour shift.)</li> <li><strong>Schedule:</strong> Potential shifts include Sunday through Thursday or Monday through Friday.</li> <li><strong>Flexibility:</strong> Weekend and holiday coverage may be required based on business needs.</li> </ul> <h2><span style="font-size: 12pt;"><strong>What You'll Do</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Investigate and troubleshoot customer technical issues across Corelight products, Linux systems, networking, hardware, and cloud environments.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support customer cases and take increasing ownership of issues as technical proficiency develops.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Use logs, system information, network traffic, and other technical data to help identify the source of technical problems.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Learn when and how to escalate complex issues to more experienced Escalation Engineers or Engineering.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide clear and timely updates to customers and internal stakeholders on assigned cases.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build practical knowledge of Corelight products, Linux, networking, cloud technologies, and cybersecurity concepts.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Document troubleshooting steps, findings, and resolutions to contribute to shared team knowledge.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with Escalation Engineering, Engineering, Product Management, Sales Engineering, and other teams to help resolve customer issues.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Participate in team training, labs, technical projects, and continuous learning.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Contribute to scripting, tooling, automation, and process improvements as skills develop.</span></li> </ul> <h2><span style="font-size: 12pt;"><strong>What You'll Bring</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Degree in Computer Science, Information Technology, Cybersecurity, Networking, Engineering, or a related technical field, or equivalent technical training.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Foundational understanding of computer systems and how devices communicate across networks.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Basic knowledge of networking concepts such as TCP/IP, DNS, HTTP/S, IP addressing, and routing.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiarity with Linux or UNIX systems through coursework, technical training, labs, certifications, military experience, or personal projects.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Basic understanding of computer hardware and operating systems.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Interest in technical troubleshooting and the ability to work methodically through unfamiliar problems.</span></l