Job Title: Healthcare Appointment Setter Position type: Part-Time Working Hours: 7:00 AM – 11:00 AM, Monday - Friday Eastern Daylight Time Salary rate: $5-$7 Key Responsibilities: • Handle inbound calls from prospective, existing, and past patients, averaging approximately 10 calls per day. • Convert patient inquiries and qualified leads into booked evaluations using effective sales and closing techniques. • Conduct outbound follow-ups with prospective and past patients, averaging approximately 25 calls per week. • Address patient concerns, overcome objections, and encourage appointment bookings. • Manage leads through GoHighLevel CRM, maintaining accurate records and follow-up activities. • Follow a structured callback schedule, including initial contact, a 2-day follow-up, and an additional follow-up 3 days later. • Reactivate inactive leads and past patients to generate new appointments. • Schedule appointments using Jane EMR or similar healthcare platforms. • Assist with secure payment collection and maintain accurate patient and scheduling records. • Assist with Instagram and Facebook posting, engagement, and basic marketing activities. • Coordinate with the existing content creator on social media initiatives. • Manage emails, administrative inquiries, data entry, and recordkeeping. • Provide general virtual administrative support and assist with basic marketing content creation when needed. Requirements • At least 1 year of experience in appointment setting, sales, or any other similar role. • Demonstrated ability to convert leads and inquiries into confirmed appointments or consultations. • Experience in outbound calling, lead nurturing, objection handling, and patient reactivation. • Confident, persuasive, professional, and patient-friendly phone presence. • Medical reception, patient coordination, or healthcare appointment-setting experience preferred, particularly in physical therapy, pelvic floor therapy, or women's health is highly preferred. • Familiarity with GoHighLevel, Jane EMR, or similar platforms; Jane EMR experience is preferred. • Able to independently manage leads, follow up consistently, and achieve appointment conversion goals. • Understanding of patient confidentiality and healthcare privacy requirements. • Basic experience with Instagram, Facebook, and marketing support is an advantage. Basic Requirements • Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required. Technical Requirements • Computer: Reliable laptop or desktop computer. • Internet: Stable high-speed internet connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Working webcam for virtual meetings. • Workspace: Quiet and professional work environment. Benefits • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.