Job Title: Medical Virtual Assistant – Patient Scheduling & Billing Support Position type: Part-time | 20 hours per week Location: Remote – Philippines Pay Rate: $5–$6 USD/hour Work Schedule: Part-time | 20 hours per week (4 hours per day) Time Zone: Pacific Time (PT) • Monday & Friday: 9:00 AM–1:00 PM PT • Tuesday–Thursday: 12:00 PM–4:00 PM or 1:00 PM–5:00 PM PT (depending on the agreed schedule) • Weekends: Off About the Client and Role Our client is a healthcare practice based in Washington, USA, focused on chiropractic care, rehabilitation, and patient wellness. In this role, you'll help keep patient appointments organized, monitor billing-related follow-ups, communicate with patients, and assist with general administrative tasks. Key Responsibilities 1. Medical Billing Coordination & Tracking (Primary Focus) • Monitor patient balances and outstanding accounts on a weekly or monthly basis. • Track accounts receivable and follow up on unresolved billing concerns. • Coordinate with external billing companies to help keep billing-related tasks on track. • Flag outstanding issues that need attention. Note: You will coordinate and track billing concerns, not process medical claims. 2. Patient Scheduling & Phone Support • Answer incoming patient calls and assist with appointment inquiries. • Schedule appointments and manage callbacks using Jane EHR. • Communicate professionally and empathetically with patients. • Handle approximately 5–10 inbound and 15–20 outbound calls per week, with potentially more outbound calls initially. 3. Patient Follow-Ups & Retention • Follow up with existing patients regarding appointments and ongoing care. • Encourage patients to schedule their next visit. • Maintain organized patient follow-up lists and records. Additional Administrative Responsibilities • Contact interested patients from Facebook ads using a provided script and help schedule neuropathy program consultations. • Prepare and send monthly newsletters through Mailchimp using provided content. • Organize patient records, maintain trackers, and assist with other administrative tasks as needed. Requirements • Previous experience as a Medical Virtual Assistant, Medical Receptionist, Healthcare Administrative Assistant, or Patient Coordinator. • Experience with patient scheduling, inbound/outbound calls, or patient follow-ups. • Basic understanding of medical billing terminology, patient balances, and accounts receivable. • Strong English communication skills, particularly when speaking with patients over the phone. • Comfortable using EHR/EMR systems or similar healthcare software. • Organized, detail-oriented, and able to manage multiple tasks and follow-ups. • Proactive, dependable, and comfortable working independently. • Willing and able to work the required 20-hour weekly schedule without overlapping commitments to other clients. • HIPAA-trained and knowledgeable about patient confidentiality. Nice to Have • Familiarity with billing coordination or tracking outstanding patient balances. • Experience with Jane EHR or similar systems. • Familiarity with Mailchimp or newsletter management. • Experience supporting chiropractic, rehabilitation, or other healthcare practices. Basic Requirements • Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required. Technical Requirements • Computer: Reliable laptop or desktop computer. • Internet: Stable high-speed internet connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Working webcam for virtual meetings. • Workspace: Quiet and professional work environment. Benefits • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.