<p><strong><span data-contrast="auto">Do work that matters.</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">At AlertMedia,<span data-ccp-props="{}"> </span></span></strong><span data-contrast="auto"><span data-ccp-props="{}">we help organizations protect their people, operations, and brand. Our modern <strong>Risk Intelligence and Response platform</strong> empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.</span></span></p> <p><strong><span data-contrast="auto">Our core values drive us in our important mission of keeping people safe & informed: </span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":278}"> </span></p> <ul> <li><em><span data-contrast="auto">We’re humans not robots</span></em><span data-ccp-props="{}"> </span></li> <li><em><span data-contrast="auto">Customers always come first</span></em><span data-ccp-props="{}"> </span></li> <li><em><span data-contrast="auto">We work better together</span></em><span data-ccp-props="{}"> </span></li> <li><em><span data-contrast="auto">Simplicity is our strength</span></em><span data-ccp-props="{}"> </span></li> <li><em><span data-contrast="auto">Our reputation is priceless</span></em><span data-ccp-props="{}"> </span></li> <li><em><span data-contrast="auto">Hard work pays off </span></em><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> </ul> <p><strong><span data-contrast="auto">Who you are:</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="none">You'd be excited to buy into our "customer love" mentality and are motivated by going above and beyond for the customers you serve. Ideally, you have 1-2 years of experience in customer support. You are a team player, have a roll-up-your-sleeves mentality when it comes to AlertMedia customers needing support. You are motivated by cheerfully, promptly and professionally helping resolve customer issues whether it be by email, phone call or customer chat. You value a "we're all in this together" mentality with your team and enjoy on-going training and increasing your product knowledge.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><strong><span data-contrast="auto">What you get to every day: </span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <ul> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Support </span><span data-ccp-parastyle="No Spacing">AlertMedia</span><span data-ccp-parastyle="No Spacing"> customers by assessing inbound tickets and live chats inquiring about product issues and general account questions in a prompt manner. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Communicate with professionalism and empathy as you work to resolve customer issues. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">With the help of our Learning & Development Manager, you will stay updated on product knowledge. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Manage customer tickets within our case queue. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Go the extra mile in interacting with our customers, ensuring they have a “world class” support experience. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Escalate advanced customer cases to the </span><span data-ccp-parastyle="No Spacing">appropriate team</span><span data-ccp-parastyle="No Spacing"> members. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Collaborate with fellow team members, sharing your experiences and knowledge. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <p><strong><span data-contrast=