<div class="content-intro"><p>Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.</p></div><p>At our labor marketplace tech company, we believe that even in the age of AI, the core of success comes down to good people doing honest work. We're seeking a detail-oriented and automation-savvy Product Operations Analyst to help us optimize our operational processes and ensure data accuracy across our platforms. This is a fantastic opportunity to grow your career at the intersection of operations, data, and intelligent automation.</p> <h4><strong>Who You Are:</strong></h4> <ul> <li><strong>Automation Enthusiast:</strong> You're passionate about eliminating manual work through automation. You've built workflows using tools like n8n, Zapier, or Make.com, and you're always looking for the next process to optimize.</li> <li><strong>AI-Powered Problem Solver:</strong> You actively leverage AI tools like ChatGPT, Claude, or other LLMs to enhance your productivity, solve complex problems, and generate insights. You see AI as a powerful co-pilot in your daily work.</li> <li><strong>Data-Driven & Analytical:</strong> You're comfortable diving into databases using SQL, analyzing trends in Excel or Google Sheets, and creating dashboards to visualize operational metrics. You use data to drive decisions and measure impact.</li> <li><strong>Technical Tinkerer:</strong> You enjoy building solutions using no-code/low-code platforms like Replit, Retool, or similar tools. You're not afraid to write simple scripts or work with APIs to connect systems and automate workflows.</li> <li><strong>Process Optimizer: </strong>You have a natural instinct for identifying inefficiencies and redesigning processes. You're organized, detail-oriented, and obsessed with creating scalable, repeatable systems.</li> <li><strong>Self-Starter & Collaborative:</strong> You can work independently to manage multiple projects while also partnering effectively with cross-functional teams including Biz-Ops, product, sales, and payroll.</li> </ul> <h4><strong>What You'll Do:</strong></h4> <ul> <li><strong>Own Data Quality & Integrity: </strong>Implement and maintain robust processes for validating and verifying data accuracy, consistency, and completeness across all platforms. Develop and enforce data quality standards that become the foundation of operational excellence.</li> <li><strong>Build & Deploy Automation Solutions:</strong> Design and implement automation workflows using N8n, Zapier, or custom scripts to eliminate repetitive manual tasks. Identify bottlenecks in current processes and create scalable automation solutions that improve team efficiency.</li> <li><strong>Leverage AI for Operational Excellence:</strong> Utilize AI tools like ChatGPT, Claude, and other LLMs to automate data processing, generate insights, create documentation, and enhance decision-making. Experiment with new AI capabilities to continuously improve operational workflows.</li> <li><strong>Manage End-to-End Projects: </strong>Own short-term and long-term operational projects with comprehensive documentation and strict adherence to timelines. Define performance metrics, accuracy benchmarks, and provide proactive updates to stakeholders throughout the project lifecycle.</li> <li><strong>Drive Process Improvements:</strong> Continuously identify opportunities to streamline operations through automation, better tooling, and process redesign. Collaborate with cross-functional teams to implement solutions that reduce manual work and improve data accuracy.</li> <li><strong>Partner Across Functions:</strong> Work closely with Biz-Ops, product management, engineering, billing ops, and sales teams to understand data requirements and operational needs. Collaborate on initiatives that enhance data accessibility and usability for all stakeholders.</li> </ul> <h4><strong>Nice To Have:</strong></h4> <ul> <li><strong>Bachelor's Degree:</strong> Information Technology, Computer Science, Data Analytics, or a related field is preferred but not required if you have equivalent practical experience.</li> <li><strong>Scripting & Development Skills: </strong>Experience with Python, JavaScript, or other scripting languages for building custom automation solutions and data processing scripts.</li> <li><strong> API & Integration Expertise: </strong>Hands-on experience working with REST APIs, webhooks, and system integrations to connect disparate platforms and automate data flows.</li> <li><strong>Data Visualization Skills:</strong> Experience creating dashboards and reports using Tableau, Power BI, Looker, or similar visualization tools to communicate insights to stakeholders.</li> <li><strong>Startup Experience:</strong> Previous experience working in a fast-paced startup environment where you wore multiple hats and adapted quickly to changing priorities.</li> </ul> <p> </p><div class="content-conclusion"><p><strong><span style="font-size: 14pt;">Our Values