<h1><span style="font-size: 10pt;"><strong>Specialist, B2B Account Recovery</strong></span></h1> <p><span style="font-size: 10pt;"><strong>Department:</strong> Operations</span><br><span style="font-size: 10pt;"><strong>Reports To:</strong> Senior Manager, B2B Account Recovery</span><br><span style="font-size: 10pt;"><strong>Location:</strong> Austin, TX (Primarily In-Office)</span></p> <h2><span style="font-size: 10pt;"><strong>About inKind</strong></span></h2> <p><span style="font-size: 10pt;">inKind is transforming restaurant financing and customer engagement through an innovative fintech platform that provides restaurants with growth capital while helping consumers discover and enjoy dining experiences nationwide.</span></p> <p><span style="font-size: 10pt;">Our mission is to help restaurants thrive by providing flexible capital and technology that drives repeat guests, while delivering exceptional dining experiences for consumers. As we continue to grow, we're looking for people who enjoy solving challenging business problems, working collaboratively, and taking ownership of meaningful outcomes.</span></p> <h2><span style="font-size: 10pt;"><strong>About the Role</strong></span></h2> <p><span style="font-size: 10pt;">The Specialist, B2B Account Recovery plays an important role in protecting inKind's restaurant financing portfolio while preserving long-term relationships with our partners.</span></p> <p><span style="font-size: 10pt;">Reporting to the Senior Manager, B2B Account Recovery, you'll manage a portfolio of restaurant partners experiencing financial distress or contractual default. You'll own recovery efforts from initial outreach through resolution, negotiating directly with restaurant owners and operators to develop practical solutions that maximize recovery while maintaining professionalism and trust.</span></p> <p><span style="font-size: 10pt;">This isn't a traditional collections role. Success requires commercial judgment, negotiation skills, empathy, and the ability to balance financial outcomes with long-term business relationships. You'll work cross-functionally with Legal, Finance, Operations, Sales, and Partner Success while contributing ideas that continuously improve our recovery processes as we scale.</span></p> <h1><span style="font-size: 10pt;"><strong>What You'll Do</strong></span></h1> <h3><span style="font-size: 10pt;"><strong>Account Portfolio Management</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Own a portfolio of restaurant partner accounts in default, driving recovery efforts from initial outreach through final resolution.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Develop recovery strategies tailored to each partner's financial and operational circumstances.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Maintain consistent communication with restaurant owners and operators while ensuring timely follow-up.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Prioritize accounts based on financial exposure, contractual obligations, and business risk.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Escalate complex or high-risk matters appropriately while independently managing day-to-day recovery activities.</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>Negotiation & Resolution</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead negotiations with restaurant owners to resolve contractual defaults through payment plans, settlements, restructures, or other mutually beneficial solutions.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Balance recovery objectives with maintaining positive long-term relationships wherever possible.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Conduct difficult financial conversations professionally, confidently, and respectfully.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Document negotiated agreements and ensure commitments are accurately executed.</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>Risk Management & Legal Coordination</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Review executed agreements to identify contractual obligations and default triggers.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Prepare and issue notices of default and other recovery documentation.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Coordinate closely with Legal on escalated matters, litigation support, and enforcement activities.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Prepare and maintain UCC-1 financing statements and supporting documentation.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Ensure recovery activities remain compliant with company policies and applicable regulations.</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>Process & Op