Responsibility for assisting the concentrated sales efforts of the Groups and Events Sales Team and to extend that assistance to other professional sales team members when requested. • Assist the Director of Groups and Events in the Management of the Department especially in the absence of the Director of Groups and Events. • Attend meetings and client events in the absence of and / or instead of the Director of Groups and Events. • Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by her/his direct supervisor. • Handle requests according to the relevant standards within a maximum of five (business) hours of its receipt. • Apply the Kempinski MICE SOP’s from Group Enquiry to Contracting. • Ensure the ideal and most effective utilization of the Meeting and Conference Rooms. • Carry out site inspections with potential MICE clients in coordination with the Field Sales department. • Realize up sell possibilities to meet and surpass Group & Event budget goals. • Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards. • Create activities to ensure ongoing maintenance of bookings. • Generate proper proposals and contracts. • Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues. • Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Groups & Events Coordinator). • Ensure a proper handover of the converted business to the Event Manager / Groups & Events Coordinator with all relevant information forwarded. • Introduce the Event Manager / Groups & Events Coordinator to the client. • Conduct Exit Interviews with important customer after their event – asking for future business. • Cross-sell to other hotels within the Kempinski Group (and GHA). • Regular competition checks. • Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue. • Properly maintain LOS/CAN and UNC business. • Further administrative tasks and other possible assigned duties. • Perform any other duties as assigned to them by management. EXPERIENCE: Previous experience of minimum two (2) years in luxury hotels is required. Previous experience in Groups & Events management, Reservations or Sales preferred. COMPETENCIES: To fill this position the candidate must have: • Strong leadership and analytical skills • Ability to quickly adapt to a constantly changing market with a revenue positive effect • Be proactive in achieving Event & Group revenue goals • Relevant experience in Event & Group management. Hotel Operations experience a plus • Analytical approach to problem solving and demonstrated ability to “think out-side of the box”