Lead Customer Success Manager - APAC

<div class="content-intro"><p><span class="TextRun SCXW107525881 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW107525881 BCX8">At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are </span><span class="NormalTextRun SCXW107525881 BCX8">immediately</span><span class="NormalTextRun SCXW107525881 BCX8"> at risk. </span><span class="NormalTextRun SCXW107525881 BCX8">We are the global leader in </span><span class="NormalTextRun SCXW107525881 BCX8">xOT</span><span class="NormalTextRun SCXW107525881 BCX8"> cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand </span><span class="NormalTextRun SCXW107525881 BCX8">what is</span><span class="NormalTextRun SCXW107525881 BCX8"> at stake</span><span class="NormalTextRun SCXW107525881 BCX8">. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.</span></span><span class="EOP Selected SCXW107525881 BCX8" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":120,"335559739":160,"335559740":360}"> </span></p></div><p><strong><span data-contrast="auto">About the Role</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{}"><span class="TextRun SCXW240972972 BCX0" lang="EN-AU" data-contrast="auto"><span class="NormalTextRun SCXW240972972 BCX0">As the </span></span><span class="TextRun MacChromeBold SCXW240972972 BCX0" lang="EN-AU" data-contrast="auto"><span class="NormalTextRun SCXW240972972 BCX0">Lead </span><span class="NormalTextRun SCXW240972972 BCX0">Customer Success Manager (CSM) </span></span><span class="TextRun SCXW240972972 BCX0" lang="EN-AU" data-contrast="auto"><span class="NormalTextRun SCXW240972972 BCX0">for </span><span class="NormalTextRun SCXW240972972 BCX0">APAC</span><span class="NormalTextRun SCXW240972972 BCX0">, you will serve as a trusted advisor to our clients throughout their journey with Dragos. </span><span class="NormalTextRun SCXW240972972 BCX0">You’ll</span><span class="NormalTextRun SCXW240972972 BCX0"> play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer’s operational and security goals. </span><span class="NormalTextRun SCXW240972972 BCX0">You’ll</span><span class="NormalTextRun SCXW240972972 BCX0"> work with sales, technical account managers, </span><span class="NormalTextRun SCXW240972972 BCX0">resident </span><span class="NormalTextRun SCXW240972972 BCX0">engineers</span> <span class="NormalTextRun SCXW240972972 BCX0">and solution architects to </span><span class="NormalTextRun SCXW240972972 BCX0">leverage</span><span class="NormalTextRun SCXW240972972 BCX0"> positive business outcomes to promote </span><span class="NormalTextRun SCXW240972972 BCX0">operationali</span><span class="NormalTextRun SCXW240972972 BCX0">s</span><span class="NormalTextRun SCXW240972972 BCX0">ation</span><span class="NormalTextRun SCXW240972972 BCX0"> and prove the value of all Dragos offerings.</span><span class="NormalTextRun SCXW240972972 BCX0"> </span></span><span class="EOP Selected SCXW240972972 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span> </span></p> <p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-contrast="auto">:</span> <span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Serve as the primary post-sales point of contact for customers in the APAC region.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Drive successful onboarding, implementation, and adoption of Dragos solutions.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3"