<div class="content-intro"><p><span class="TextRun SCXW107525881 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW107525881 BCX8">At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are </span><span class="NormalTextRun SCXW107525881 BCX8">immediately</span><span class="NormalTextRun SCXW107525881 BCX8"> at risk. </span><span class="NormalTextRun SCXW107525881 BCX8">We are the global leader in </span><span class="NormalTextRun SCXW107525881 BCX8">xOT</span><span class="NormalTextRun SCXW107525881 BCX8"> cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand </span><span class="NormalTextRun SCXW107525881 BCX8">what is</span><span class="NormalTextRun SCXW107525881 BCX8"> at stake</span><span class="NormalTextRun SCXW107525881 BCX8">. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.</span></span><span class="EOP Selected SCXW107525881 BCX8" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":120,"335559739":160,"335559740":360}"> </span></p></div><p><strong><span data-contrast="auto">About the Role</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">As a Senior Technical Account Manager, you'll build strong relationships with our customers, becoming their go-to advisor. You'll help drive product adoption, solve technical challenges, and ensure successful deployments. You'll also provide custom content, offer product recommendations, and gather feedback to improve our offerings.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{}"><span class="TextRun SCXW229332583 BCX0" lang="EN-CA" data-contrast="auto"><span class="NormalTextRun SCXW229332583 BCX0">Serve as a Dragos Platform power user to the customer helping them achieve success with the technology for their overall ICS security efforts</span></span><span class="EOP Selected SCXW229332583 BCX0" data-ccp-props="{}"> </span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{}"><span class="TextRun SCXW111611942 BCX0" lang="EN-CA" data-contrast="auto"><span class="NormalTextRun SCXW111611942 BCX0">Build strong customer relationships, especially with key customer stakeholders</span></span><span class="EOP Selected SCXW111611942 BCX0" data-ccp-props="{}"> </span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{}"><span class="EOP Selected SCXW111611942 BCX0" data-ccp-props="{}"><span class="TextRun SCXW70944590 BCX0" lang="EN-CA" data-contrast="auto"><span class="NormalTextRun SCXW70944590 BCX0">Address customers’ technical requests; proactively resolve issues and make sure they manage to avoid problems</span></span><span class="EOP Selected SCXW70944590 BCX0" data-ccp-props="{}"> </span></span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{}"><span class="EOP Selected SCXW111611942 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW70944590 BCX0" data-ccp-props="{}"><span class="TextRun SCXW188402822 BCX0" lang="EN-CA" data-contrast="auto"><span class="NormalTextRun SCXW188402822 BCX0">Provide advice, guidance, and technical </span><span class="NormalTextRun SCXW188402822 BCX0">know-how</span><span class="NormalTextRun SCXW188402822 BCX0"> to ensure successful ongoing usage and adoption</span></span><span class="EOP Selected SCXW188402822 BCX0" data-ccp-props="{}"> </span></span><