5ca · Remote - Japan; Remote - Malaysia; Remote - Philippines; Remote - Thailand; Remote - Vietnam
<p><span data-contrast="auto">5CAのカスタマーサポート担当者として、大規模な国際チームの一員となり、多国籍の家電および電子商取引企業向けにカスタマーサービスを提供していただきます。メール、ライブチャット、ソーシャルメディア、電話を通じてお客様と直接やり取りを行う最前線の役割です。お客様が最もサポートを必要とする際に、冷静に問題を特定・解決し、適切な支援を提供していただきます。また、クライアントおよびその顧客に最高水準のサポートを提供できるよう、スキル向上を目的としたサポート付きトレーニングを受けていただきます</span></p> <h3>求める人物像</h3> <ul> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">日本語および英語を上級レベルで使用できる方。</li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">電子商取引、家電製品、および顧客満足に関心がある方</li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">新しい技術や製品に積極的に取り組める方。</li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">学習意欲が高く、自主的に行動し、問題解決を得意とする方。</li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">ご自宅内に業務に専念できる静かな作業スペースを確保できる方。</li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">（任意）カスタマーサービス業務の経験があれば尚可。<br><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"> </span></li> </ul> <h3>技術要件</h3> <ul> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">ダウンロード速度およびアップロード速度がそれぞれ最低15Mb/秒、かつレイテンシーが国際基準で120ms未満のインターネット環境。</li> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">最低8GBのRAM。</li> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1">Windows 11（Windows Sモードを除く全エディション）または macOS 13.0 以上。</li> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1">Intel Core i5-8260U 以上のプロセッサー。</li> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1">内蔵グラフィックスカード。</li> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1">二要素認証に使用可能なスマートフォン（以下のいずれかを満たすもの）： <ul> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1">Android 10.0 以上。</li> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1">Apple iOS 16.0 以上。</li> </ul> </li> </ul> <h3>当社が提供するもの</h3> <ul> <li data-leveltext="●" data-font="Mulish" data-listid="15" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Mulish","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">通勤時間や交通費を必要としない、完全リモート勤務の柔軟な働き方。</li> <li data-leveltext="●" data-font="Mulish" data-listid="15" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Mulish","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">ゲーム、電子商取引、テクノロジー分野の意欲的なクライアントを持つ、スピード感のある国際企業でのポジション。</li> <li data-leveltext="●" data-font="Mulish" data-listid="15" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Mulish","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">80か国以上、25以上の言語を話す多様なメンバーが在籍し、一人ひとりの個性を尊重する、カジュアルで多様性と包括性に富んだ企業文化