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Account Manager I

careem · Karachi, Pakistan · Karachi, Pakistan
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<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.</span><br><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong data-stringify-type="bold"><em data-stringify-type="italic">We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.</em></strong></span></p></div><p><strong>About the team</strong></p> <p>You will get to be part of a dynamic and autonomous team from Careem veterans to new tigers who joined on a mission to build Careem Food all aligned on the same values of ownership, shooting to the moon and being of service to customers, partners, colleagues, and captains.</p> <p><strong>What you'll do</strong></p> <ul> <li><strong>Ad Sales & Portfolio Growth:</strong> Pitch, optimize, and upsell multi-format ad campaigns (CPC performance and banner branding) to maximize client ROI and drive portfolio revenue growth.</li> <li><strong>Proactive Issue Resolution:</strong> Partner with cross-functional teams to swiftly resolve technical, billing, or pacing issues, maintaining transparent communication and strong client retention.</li> <li><strong>Growth:</strong> Support and help in creating plans to grow business of assigned accounts</li> <li>Account Management: Full ownership, be the main point of contact for the assigned accounts</li> <li><strong>Analysis:</strong> Utilize data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritizing those with the highest return on investment</li> <li><strong>Merchant NPS:</strong> Collaborate with merchants and internal teams to fix experience components</li> <li><strong>Partner with internal teams:</strong> Collaborate closely with Supply, Finance, Marketing and business development to ensure meeting the growth objectives.</li> </ul> <p><strong>What you'll need</strong></p> <ul> <li>At least 2+ years experience in sales or account management; achieving weekly/monthly targets consistently.</li> <li>Education to degree level; minimum Bachelor’s Degree.</li> <li>Proficiency in Microsoft office, Excel and similar software tools.</li> <li>The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.</li> <li>Experience in account management with a proven track record in direct and channel sales, especially in closing deals.</li> <li>Experience in the food & beverage industry.</li> <li>Highly motivated with a “hunting spirit” to develop new opportunities and grow business in multiple technology dimensions within the Food/Service Providers space.</li> <li>You are excellent at working in teams and are comfortable collaborating with local, regional and corporate teams in a large cross-functional organization.</li> <li>Good communicator and excellent at driving solutions in line with industry and local market trends.</li> <li>Can do, will do attitude and be able to think in a unique way to contribute creatively towards building a solid business pipeline and driving sustainable business.</li> <li>Highly analytical and meaningful.</li> <li>Working in pressure situations with stretched targets and limited resources and coming up with smart tech based ideas to solve problems.</li> </ul> <p><strong>What we’ll provide you</strong></p> <p>We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:</p> <ul> <li>Work and learn from great minds by joining a community of inspiring colleagues.</li> <li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li> <li>Explore new opportunities to learn and grow every day.</li> <li>Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.</li> <li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li> </ul>

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