<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.</span><br><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong data-stringify-type="bold"><em data-stringify-type="italic">We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.</em></strong></span></p></div><p><strong>About the role</strong></p> <p>We are looking for an Account Manager to join our Food team in <strong>Jordan</strong>. This role is responsible for owning and nurturing relationships with our restaurant partners to help them grow and succeed on the Careem platform. You will play a critical role in optimizing partner performance, improving operational metrics, and driving strategic initiatives that benefit both Careem and our partners.</p> <p><strong>What you'll do</strong></p> <ul> <li>Portfolio Ownership & Daily Resolution: Act as the single point of contact for restaurant partners, managing day-to-day operational issues, merchant queries, and driving high Partner NPS.</li> <li>Revenue & Order Growth: Drive order volume and revenue growth for both food delivery and Dine Out segments across your assigned portfolio.</li> <li>Monetization & Marketing Campaigns: Negotiate and manage Partner Visibility (PV) discounts, promotional funding, and ad revenue through Cost-Per-Click (CPC) campaigns and top-banner placements.</li> <li>Operational & Compliance Management: Monitor and improve core operational KPIs, including Wait Time Ratio (WTR), cancellation rates, outlet availability, and item-level stock compliance.</li> <li>Menu & Content Optimization: Optimize merchant store pages by actively managing pricing structures, high-quality images, accurate descriptions, and menu layouts to boost conversion rates.</li> <li>Cross-Functional Alignment: Collaborate closely with Sales, Marketing, Operations, Supply, and Finance to execute joint growth strategies and resolve account-level blockers.</li> </ul> <p><strong>What you'll need</strong></p> <p><strong></strong></p> <ul> <li>2-4 years of experience in account management, partner success, business development, or similar roles, preferably in tech, e-commerce, or F&B sectors.</li> <li>Bachelor's degree in Business, Economics, or a related field.</li> <li>Proven track record of managing external stakeholders and influencing decision-making.<br></li> <li>Strong analytical skills with proficiency in Excel/Google Sheets and data interpretation.</li> <li>Excellent interpersonal, communication, and negotiation skills.</li> <li>A problem-solving mindset with a bias for action and continuous improvement.</li> <li>Ability to work cross-functionally in a fast-paced, collaborative environment.</li> </ul> <p><strong>What we’ll provide you</strong></p> <p></p> <p>We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:</p> <ul> <li>Work and learn from great minds by joining a community of inspiring colleagues.</li> <li>Put your passion to work in a purposeful organization dedicated to creating impact in a region with a lot of untapped potential.</li> <li>Explore new opportunities to learn and grow every day.</li> <li>Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.</li> <li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li> </ul>