<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">As a member of the ShipBob Team, you will...</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559738":240,"335559739":240,"335559740":276}"> </span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Grow with an Ownership Mindset</span></strong><span data-contrast="none">: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.</span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559740":276}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Collaborate with Peers and Leaders Alike: </span></strong><span data-contrast="none">At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":160,"335559740":276}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Experience a High-Performance Culture and Clear Purpose: </span></strong><span data-contrast="none">We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":160,"335559740":276}"> </span></span></li> </ul></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="TextRun SCXW144324888 BCX0" lang="EN" data-contrast="none"><span class="NormalTextRun SCXW144324888 BCX0"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none"><span class="TextRun SCXW238963427 BCX8" lang="EN" data-contrast="none"><span class="NormalTextRun SCXW238963427 BCX8">Hiring timeline: We are actively accepting applications and conducting interviews for this position. The anticipated start date for the selected candidate is February 2027.</span></span></span></strong></span></span></span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span class="TextRun SCXW144324888 BCX0" lang="EN" data-contrast="none"><span class="NormalTextRun SCXW144324888 BCX0">Location: </span></span></strong><span class="TextRun SCXW144324888 BCX0" lang="EN" data-contrast="none"><span class="NormalTextRun SCXW144324888 BCX0">Remote in UK</span></span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">Role Description:</span></strong><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":240,"335559739":240}"> </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="TextRun SCXW152802818 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW152802818 BCX0"><span class="TextRun SCXW89796958 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW89796958 BCX0">The Merchant Success Manager (MSM) will join </span><span class="NormalTextRun SpellingErrorV2Themed SCXW89796958 BCX0">ShipBob’s</span><span class="NormalTextRun SCXW89796958 BCX0"> growing Merchant Success team responsible for understanding the unique strategic needs of each of our merchants and delivering massive value to help </span><span class="NormalTextRun SCXW89796958 BCX0">facilitate</span><span class="NormalTextRun SCXW89796958 BCX0"> their growth and success. The MSM will build and manage solid partnerships through a variety of communication methods, including regular proactive health checks, strategic quarterly business reviews, phone, and email correspondence to ensure a positive business impact. This role reports to the Senior </span></span><span class="TextRun SCXW89796958 BCX0" lang="EN" data-contrast="none"><span class="NormalTextRun SCXW89796958 BCX0">Manager of Merchant Success.</span></span><span class="EOP Selected SCXW89796958 BCX0" data-ccp