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[EU]Chief Business Operating Officer, EU

bybit · Europe - Remote · Remote EU
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<div class="content-intro"><p><strong>About Us</strong></p> <div data-page-id="HladdPLXIoNz4nxkqkCuk4rAs8v" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-XCikdRR2xoZIjdxtCKcuOflrs8d">Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.</div> <div class="ace-line ace-line old-record-id-IF06dI0MPoBwYfxbZ4zui13HsoC"> </div> <div class="ace-line ace-line old-record-id-X5EbdOwvMoYuOmxQBbuueUEDsDd">Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.</div> <div class="ace-line ace-line old-record-id-LtVud2dO7oglqJxxZoOucqjJsPc"> </div> <div class="ace-line ace-line old-record-id-RMHkdm4bPo66l3xMVO8ui1o8sle">Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.</div> </div></div><div data-page-id="Blt9do1q6oO0MexsSgcuhqNDsUc" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-Ia9ydIkXro83RQxaVsbuWuQYs3c">About Us</h2> <div class="ace-line ace-line old-record-id-DkKddxPK9oYY2vxDK5tuyTrcsie">Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions.</div> <div class="ace-line ace-line old-record-id-KNIYd9WlCoQ4jcxERFSui2p5sGc">Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services and Web3.</div> <div class="ace-line ace-line old-record-id-KyltdZhvGo7iIpxywbnu0EvhsDc">Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at global scale.</div> <div class="ace-line ace-line old-record-id-LwSbddd4Fo0cSVxxzkMu4383sDD">Bybit EU is headquartered in Vienna and is building the next generation of regulated digital asset services for customers across the European Economic Area.</div> <h2 class="heading-2 ace-line old-record-id-XZWWd4Cfzoy8ipxUBtPuo1s1s2d">About the Role</h2> <div class="ace-line ace-line old-record-id-IdKAdrK8OotjIgxblmyu67orsqb">Bybit EU is looking for a Chief Operating Officer (COO) EU to be the single accountable owner of the end-to-end operational experience for our European customers, ensuring a seamless customer journey while driving operational efficiency and reducing cost to serve.</div> <div class="ace-line ace-line old-record-id-VHsKdp6C3o64MBx0s2juEiLasWf">This executive leadership role covers <strong>AML</strong><strong>/</strong><strong>AFC</strong><strong> operations, customer services, payments, </strong><strong>MiFID</strong><strong> operations, trading desk operations and external partner management</strong>, with a strong focus on operational efficiency, risk management and sustainable business growth.</div> <div class="ace-line ace-line old-record-id-BJAqdxwOToISZQxqJ6nuQLcqs6e">Reporting directly to the <strong>EU Group CEO</strong>, you will work closely with Compliance, Risk, Finance, Technology, Product and global Operations teams to build and maintain a robust and scalable European operating model.</div> <h2 class="heading-2 ace-line old-record-id-ChsrdZe7Oon4IAxRBKGuMcEHsPd">Key Responsibilities</h2> <h3 class="heading-3 ace-line old-record-id-VO0Ud7Zb5oGunOxBEWZuskzes2f">Operational Strategy & Performance</h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-FdThd3zw3o2D2zxwcM6uRccPs9O" data-list="bullet"> <div>Define and execute the European operational strategy aligned with business objectives and regulatory requirements.</div> </li> <li class="ace-line ace-line old-record-id-K1VudvNUboCDsCxi3avuFQCKs3f" data-list="bullet"> <div>Oversee day-to-day operations across European entities, ensuring efficiency, scalability and service quality.</div> </li> <li class="ace-line ace-line old-record-id-U5pVdOzlHoT69dxhxwEuIvoHske" data-list="bullet"> <div>Own operational budgets, KPIs, resource allocation and performance management.</div> </li> <li class="ace-line ace-line old-record-id-MxYXdgxjOoWvtEx8ibbunyKosfb" data-list="bullet"> <div>Drive operational transformation, automation and continuous process improvement.</div> </li> <li class="ace-line ace-line old-record-id-TNwqddStioQGxZxjLT6uCFxHsTg" data-list="bullet"> <div>Own the end-to-end customer journey across operational functions, working with Product, Technol

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