<div class="content-intro"><p>Knock is redefining the home buying and selling experience, and we’re only getting started! We’re a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That people-first mindset is core to how we operate, and why Knock has been honored as one of<em> Inc.’s Best Workplaces</em> six times in the past seven years.</p> <p>We bring that mindset into the work we do every day. The Knock Bridge Loan™ empowers homebuyers to ‘buy before they sell’, by unlocking the equity in their current home, giving them greater convenience, certainty, and competitiveness. </p> <p>Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we’ve built a reputation for innovation and trust, earning 900+ five-star Zillow and Trustpilot reviews and an A+ BBB rating. </p> <p>Join our growing team and help shape the future of homebuying! To learn more, visit <a href="http://knock.com/">Knock.com</a></p></div><p><strong>Loan Officer Assistant "Sales Assistant"</strong></p> <p>Here at Knock we call our Loan officer Assistant, <strong>Sales Assistant</strong>, in this position you will support the customer journey from application to initial disclosures, provide an overview of Knock’s products and programs, and assist Loan Officers by seeing customers through to a successful closing. <br><br><strong>What You'll Do</strong></p> <ul> <li>Assist Loan Officers by gathering required documentation to complete the loan application</li> <li>Work with borrowers and partners to help borrowers become pre-approved for the Knock Bridge Loan</li> <li>Successful and effective pipeline management consisting of 200+ loan applications per month, per loan officer</li> <li>Ensure minimum submission requirements and documents are met prior to submitting loans for disclosure</li> <li>Follow up on disclosed loans to ensure they are signed in a timely manner. </li> <li>Assist both Loan Officers and Loan Assistants with any borrower requests </li> <li>Assist in assigning new loan files to Loan Officers</li> <li>Understanding of TRID guidelines and Loan Estimates</li> <li>Work with internal risk and loan officers to ensure loans are properly set up and documented in the LOS </li> <li>Excellent customer service is second nature, with a natural inclination to assist others</li> <li>A quick study and self-starter: taking initiative and learning quickly in a remote, tech-enabled environment is critical to success</li> <li>Collegially competitive: meet or exceed individual quotas and expected company metrics while also sharing what is and isn’t working with an understanding that a rising tide lifts all ships</li> <li>Responsive to internal stakeholders and external customer needs, leaving no email unresponded and no voicemail unreturned</li> <li>Comfortable working autonomously- you search for your answer before asking a question </li> <li>Promote a culture that puts People First, with an emphasis on best-in-class customer service from lead to closing</li> <li>Continually learn, grow, and expand your knowledge of mortgage origination sales</li> <li>Take on ad-hoc projects as they arise & always be willing to support your team where they need you</li> </ul> <p><strong>What You’ll Bring</strong></p> <ul> <li>1+ year experience as a Mortgage Loan Originator or Sales Assistant (Loan Officer Assistant)</li> <li>Active NMLS license or ability to acquire an NMLS license within the first 90 days of hire</li> <li>Experience using LOS, Meridian Link, Blend and/or Google Suite required</li> <li>You are comfortable with change and working in a fast-paced, fully remote startup environment</li> <li>You are a team player and a fantastic communicator (written and verbal) - naturally inclined to deliver amazing customer service</li> <li>Ability to review and interpret internal guidelines</li> <li>Process oriented with a keen eye for detail</li> <li>Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous</li> <li>Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team </li> <li>Education: High school diploma or equivalent</li> </ul> <p>🖥️ <strong>Physical Requirements</strong></p> <ul> <li>Set up and constantly operate a computer</li> <li>Communicate and exchange accurate information to others via telephone or internet video applications</li> </ul> <p>The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.</p> <p>💵 <strong>Compensation and Benefits</strong></p> <p>Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. The salary range below is a good faith estimate for this position and is provided in accordance with applicable state and local pay transparency laws.</p> <p>The base salary range for this position is $51,000–$56,000 USD.