<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Foley Hoag is seeking an IT Learning & User Experience Specialist to help shape how our employees engage with technology across the firm. This role sits at the intersection of training, user experience, and digital content creation—focused on making complex systems intuitive, accessible, and easy to adopt.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">You will partner closely with IT, support teams, and end users to design and deliver impactful learning experiences that drive adoption, improve efficiency, and enhance overall satisfaction with the firm’s technology ecosystem. This includes creating innovative, interactive e-learning content and leveraging modern microlearning strategies to meet users where they are.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;" data-ccp-props="{"335551550":6,"335551620":6}">This hybrid role requires in-office presence in our <strong>Boston</strong> office at least three days per week to foster collaboration and connection. Onsite expectations and specific days may evolve depending on team and business needs. </span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong><span data-contrast="auto">Key Responsibilities</span></strong><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Design, develop, and deliver engaging training programs across the firm’s technology platforms, including Microsoft 365, iManage, and other business-critical systems.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Create modern learning assets such as interactive e-learning modules, short-form microlearning videos (2–4 minutes), job aids, and on-demand learning collections.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Lead new hire onboarding training for attorneys and staff, ensuring a strong foundation in firm technology tools and workflows.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Develop clear, concise, and visually engaging communications including tips, quick guides, and best practices to support continuous learning.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Collaborate with IT leadership to align training strategies with business goals and technology initiatives.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Maintain and continuously improve training materials, ensuring accuracy, relevance, and usability.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Provide one-on-one, small group, and classroom-style training sessions as needed.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Support the Service Desk by identifying knowledge gaps and delivering targeted training or resources.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Contribute to security awareness by educating users on policies, procedures, and best practices.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Prepare training environments and materials to en