Senior Retail Fulfillment Associate

drsquatch · Marina del Rey, California, United States · Marina del Rey, California, United States

<div class="content-intro">Why We Exist and What We Do: At Dr. Squatch (<a href="https://drsquatch.com/">www.drsquatch.com</a>), we’re raising the bar on men’s personal care with our line of natural, high-performance products. We’re on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work® multiple times, and we achieved status as a certified B Corp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier!</div>About the Role: We are seeking a Sr. Retail Fulfillment Associate to support end-to-end retail fulfillment for major national, regional, club, and distributor accounts. This role will report to the Associate Director, Retail Fulfillment. This is a full-time, hybrid role with company benefits, based in Marina Del Rey, CA. The anticipated base compensation for this role will be $80,000 - $105,000. Compensation will be commensurate with the candidate's experience and local market rates. What You'll Do: <ul> <li class="p1">Own end-to-end retail fulfillment for major national, regional, club, and distributor accounts.</li> <li class="p1">Build daily, weekly, and monthly reporting for OTIF, fill rate, allocations, chargebacks and deductions, and 3PL performance.</li> <li class="p1">Analyze results by retailer, distribution center, carrier, and root cause; identify trends and drive corrective actions.</li> <li class="p1">Own inventory allocation reporting and execution with Demand Planning, Sales, and Supply Chain.</li> <li class="p1">Monitor chargebacks and deductions, gather documentation, support disputes, and address recurring causes.</li> <li class="p1">Partner with 3PL teams to manage SLAs, KPIs, capacity, routing, appointments, compliance, and escalations.</li> <li class="p1">Use open and in-transit order data to identify delivery, inventory, and service risks.</li> <li class="p1">Improve fulfillment processes and support retailer onboarding, routing-guide, and compliance requirements.</li> </ul> About You: <ul> <li class="p1">4+ years of retail or wholesale fulfillment experience, preferably within consumer packaged goods.</li> <li class="p1">Direct operational experience with several of the following: Walmart, Target, Costco, H-E-B, Publix, Kroger, Albertsons, KeHE, and UNFI.</li> <li class="p1">Strong analytical and reporting skills across OTIF, chargebacks and deductions, allocations, fill rate, and service performance.</li> <li class="p1">Advanced Excel skills; experience with business intelligence or reporting tools is preferred.</li> <li class="p1">4+ years of experience managing 3PL fulfillment partners, including KPI and SLA performance, issue escalation, capacity, and continuous improvement.</li> <li class="p1">2+ years of ERP experience; NetSuite preferred. Experience with EDI, WMS, TMS, and retailer portals is a plus.</li> <li class="p1">Strong knowledge of freight, routing, retailer compliance, and shipping documentation.</li> <li class="p1">Excellent written and verbal communication skills, with the ability to turn data into clear actions.</li> <li class="p1">A self-starter who works with urgency, takes ownership, supports the team, and is interested in health, wellness, and personal care.</li> </ul> #LI-FULLTIME #LI-ONSITE<div class="content-conclusion">Who We Are: Our core values come naturally and make us a better, more whole, and unique team. We are Bold & Innovative - we are creative, rethink how things are done, and find a way. We Play to Win - we have high standards, we encourage ownership of work, we are scrappy, we act with urgency, and we invest in the outcome of our work. We are Team Squatch - we are humble, help others outside our own wheelhouse, stay positive, have fun, and have approachable and transparent leadership. We offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and

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