<p><strong><span data-contrast="none">Who we’re looking for</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> <p><span data-contrast="none">Fieldwire is seeking a Team Manager on the Customer Success (aka Construction Success) team to lead a diverse, high-performing organization spanning Strategic, Mid-Market, and Australia-based CSMs. At Fieldwire, we call our Customer Success team the Construction Success Team to reflect our deep connection to the construction industry and our commitment to helping contractors, owners, and project teams succeed. We are trusted partners who understand the realities of the jobsite and work alongside our customers to drive successful project outcomes. This role is responsible for driving customer outcomes, operational excellence, team development, and strategic execution across multiple segments and geographies. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":200}"> </span></p> <p><span data-contrast="none">As a leader within the Construction organization, you will coach and develop individual contributors, build scalable processes, influence cross-functional strategy, and ensure consistent execution against retention, adoption, expansion, and customer health goals. You will serve as a key partner to leadership across Sales, Solutions Engineering, Product, Support, and Operations, while helping shape the future of Customer Success at Fieldwire. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":200}"> </span></p> <p><strong><span data-contrast="none">Primary Responsibilities </span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":200}"> </span></p> <ul> <li><span data-contrast="none">Lead and develop a team of Customer Success Managers across Strategic, Mid-Market, and Australian segments, driving consistent customer outcomes and operational excellence. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":200}"> </span></li> <li><span data-contrast="none">Establish, monitor, and report on team OKRs, KPIs, retention goals, adoption metrics, and overall business performance. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":200}"> </span></li> <li><span data-contrast="none">Partner on complex customer situations, executive escalations, and strategic account initiatives. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":200}"> </span></li> <li><span data-contrast="none">Own the full employee lifecycle, including hiring, onboarding, performance reviews, talent development, and succession planning. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":200}"> </span></li> <li><span data-contrast="none">Drive continuous improvement of Customer Success programs, processes, playbooks, and documentation. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":200}"> </span></li> <li><span data-contrast="none">Lead cross-functional initiatives and collaborate closely with Sales, Solutions Engineering, Product, Support, Marketing, and Operations teams. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":200}"> </span></li> <li><span data-contrast="none">Influence company strategy by representing the voice of the customer and advocating for customer success outcomes. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":200}"> </span></li> <li><span data-contrast="none">Foster a culture of accountability, collaboration, innovation, and a strong "One Team" mentality across the organization. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":200}"> </span></li> </ul> <p><strong><span data-contrast="none">What We're Looking For </span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":200}"> </span></p> <ul> <li><span data-contrast="none">6+ years of professional experience in Customer Success, Account Management, Consulting, SaaS, Construction Technology, or related customer-facing roles. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":200}"> </span></li> <li><span data-contrast="none">2+ years of people management experience, including leadership of senior individual contributors, or multi-segment teams. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":200}"> </span></li> <li><span data-contrast="none">Experience with Fieldwire, construction workflows, or customer success leadership in the construction tech industry is strongly preferred. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":200,"335559739":200}"> </span></li> <li><span data-contrast="none">Proven success leading high-performing teams and driving measurable business outcomes in a fast-paced environment. </span><span dat