<p><strong><span data-contrast="none">Who we’re looking for</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="none">We are looking for field-based, or office-based construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our SMB Construction Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 4">What </span><span data-ccp-parastyle="heading 4">you’ll</span><span data-ccp-parastyle="heading 4"> be doing</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":240,"335559739":40}"> </span></p> <p><span data-contrast="none">You'll utilize your experience as a construction professional to develop and consult on client processes, becoming a trusted advisor to your customers. As a Fieldwire product and training expert, you will work to understand our customers’ business objectives, helping them extract the most value out of Fieldwire to meet those goals. As you deploy, train, and support your customers, you'll apply the same mindset to customer interactions that you did to the construction projects you've managed: remove roadblocks, and drive the process forward.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="none">The primary responsibilities of our next SMB Construction Success Manager will be to:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <ul> <li><span data-contrast="none">Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":220,"335559739":220}"> </span></li> <li><span data-contrast="none">Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":220,"335559739":220}"> </span></li> <li><span data-contrast="none">Develop relationships with our small and medium-sized customer accounts, doing proactive outreach to help uncover pain points, and discover opportunities to help them get more value out of Fieldwire.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":220,"335559739":220}"> </span></li> <li><span data-contrast="none">Conduct web-based training(s) and demonstrations to educate clients on Fieldwire.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":220,"335559739":220}"> </span></li> <li><span data-contrast="none">Identify customer issues and communicate feedback to our product team for product improvements.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":220,"335559739":220}"> </span></li> <li><span data-contrast="none">Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":220,"335559739":220}"> </span></li> </ul> <p><strong><span data-contrast="none">At Fieldwire, we’re looking for our next Construction Success Manager to have the following skills and experiences:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <ul> <li><span data-contrast="none">1+ years of professional construction industry experience, preferably with a combination of field and office management roles</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":220,"335559739":220}"> </span></li> <li><span data-contrast="none">Excellent presentation and communication skills</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":220,"335559739":220}"> </span></li> <li><span data-contrast="none">Self-motivated and highly organized, with strong time management skills</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":220,"335559739":220}"> </span></li> <li><span data-contrast="none">Diplomacy and patience when working through customer issues</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":220,"335559739":220}"> </span></li> <li><span data-contrast="none">Comfortable communicating with anyone, from foremen to senior-level managers</span><span data-ccp-props="{"1342