<p><strong>Job Summary</strong></p> <p>This position functions as a proactive liaison between producers, their upline, and third-party administrators to resolve annuity new business service issues and obtain outstanding requirements, specifically related to applications submitted that are not in good order.</p> <p><strong>Duties and Responsibilities</strong></p> <ul> <li>Handles customer questions and concerns in a timely and professional manner.Responsible for knowledge in multiple queues to be rotated and handled as needed.</li> <li>Serve as a liaison between producers, uplines, third-party administrators, Commissions Contracting & Licensing, Legal and other departments as needed.</li> <li>Achieve required transaction quality performance as defined for the Annuity New Business Specialist.</li> <li>Research and track documents, and resolve service issues with emphasis on a designated function.</li> <li>Proactively keep producers and uplines up-to-date on product and processing guidelines.</li> <li>Resolve problems & guide producers in software usage and web initiatives.</li> <li>Resolve moderate to complex sales/operational needs/inquiries as it pertains to product clarification, pending new business.</li> <li>Adhere to company policies and legal requirements regarding sales and product compliance.</li> <li>Monitor, measure and assess processes to determine areas of improvement; identifies and eliminates operational waste.</li> </ul> <p><strong>Experience and Education Requirements</strong></p> <ul> <li>AA or BA degree preferred.</li> <li>Relevant experience considered in lieu of degree.</li> <li>Minimum of 1 year experience working in the insurance or financial services industry.</li> <li>Experience working in a service center, sales support team and/or other previous industry experience preferred.</li> <li>Successful completion of Life insurance related education such as LOMA or CLU coursework preferred.</li> </ul> <p><strong>Knowledge, Skills & Abilities</strong></p> <ul> <li>Demonstrates basic understanding of how F&G is structured and the products / service offerings within respective coverage area.</li> <li>Ability to build new skills and adapt to new ways of thinking.</li> <li>Develops and maintains goal-oriented, collaborative and productive, team-driven relationships.</li> <li>Reads verbal, non-verbal and written cues; effectively adjusts communication style to suit the needs of different audiences and situations.</li> <li>Develops awareness of new techniques, methods, and practices.</li> <li>Demonstrates basic awareness and understanding of digital techniques, methods and tools used at F&G.</li> <li>Establishes working relationships with team members and colleagues.</li> <li>Asks thoughtful questions to understand business objectives or desired outcomes.</li> <li>Ability to self-organize, set priorities, and manage workload.</li> <li>Basic understanding of how current job fits into the organizational vision.</li> <li>Understands basic data concepts.</li> <li>Accepts and owns assigned project tasks; understands impact within the team or organization.</li> <li>Understands expectations for interaction with vendors for their functional area.</li> <li>Contributes to deliverables by executing work and providing team members with appropriate status updates.</li> <li>Demonstrates risk awareness and understands risk mitigation strategies.</li> </ul> <p><strong>Other Requirements</strong></p> <ul> <li>Perform other functions, duties and projects as assigned</li> <li>Regular and punctual attendance</li> <li>Minimal travel required (less than 10%)</li> </ul> <p>#LI-JB1 #LI-Remote</p><div class="content-conclusion"><h3><strong>Additional Information </strong></h3> <p><strong>Work Environments</strong></p> <p>F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role.</p> <p>F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process, please contact <a href="mailto:talentacquisition@fglife.com">talentacquisition@fglife.com. </a></p> <p>Join our employee-centric hybrid work environment: <a href="https://www.fglife.com/about/culture.html">F&G Careers</a></p> <p><strong>About F&G</strong></p> <p>Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life’s unexpected events.</p> <p>As a national Top Workplace<sup>1</sup>, an Iowa Top Workplace<sup>2</sup> and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.</p> <p><sup>1</sup><a href="