<div class="content-intro"><p>Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</p> <p>Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</p> <p>Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</p> <p>At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</p> <p> </p> <p><strong>How we work at Aircall</strong>: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</p> <p> </p></div><h3>Key Responsibilities:</h3> <div class="posting-requirements plain-list" data-qa="posting-requirements"> <div> <ul> <li>Own key responsibilities in the design, architecture, and end-to-end delivery of AI-driven modules.</li> <li>Propose innovative solutions by staying ahead of AI landscape trends and emerging technologies.</li> <li>Create, design, develop, test, and monitor your code in production autonomously and reliably.</li> <li>Collaborate with product managers, designers and other engineers to offer pragmatic solutions to real world problems and implement them end to end.</li> <li>Work with your team to design solutions and be accountable for their execution.</li> <li>Obtain a good understanding of the business to provide relevant solutions to users and clients.</li> <li>Mentor and promote tech growth within the teams.</li> <li>Stay up-to-date on new technologies and architectures, demonstrate good judgment in their potential applications.</li> <li>Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability.</li> </ul> </div> </div> <p> </p> <h3>Our Tech Stack:</h3> <div class="posting-requirements plain-list" data-qa="posting-requirements"> <div> <ul> <li>You do not need to be familiar with all of our technical stack or any specific functional area, but you have a strong willingness to learn and adapt quickly.</li> <li>Typescript/Node.js, Python, REST API/GraphQL APIs, Ruby/Rails, React.</li> <li>AWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis.</li> </ul> </div> </div> <h3>A little about you:</h3> <div class="posting-requirements plain-list" data-qa="posting-requirements"> <div> <ul> <li>You have at least 5+ years experience in software development, using TypeScript & NodeJS/Python/Ruby/Rails or other languages, with a focus on delivering for security, scalability, availability, and performance.</li> <li>AI experience is a must for this position: Strong knowledge of LLMs and hands-on experience building with them - including usage, prompting and model integration.</li> <li>Proven understanding and direct experience with Agentic AI systems, including designing, developing, and deploying AI Agents and MCP prototype/servers.</li> <li>Familiarity with AI frameworks (e.g., LangChain, LlamaIndex, AutoGen) and modern AI architectures such as RAG, vector databases, reranking, and performance optimization.</li> <li>Experience working on frontend applications is a big plus, preferably with React.</li> <li>Nice to have: you have worked with AWS in a production environment, preferably for high volume / high availability services and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon).</li> <li>Value code simplicity, quality, performance and maintainability.</li> <li>Can design pragmatic & simple architectures to solve problems at scale.</li> <li>You possess effective and proactive communication skills, and can collaborate with different profiles and roles.</li> </ul> </div> </div><div class="content-conclusion"><div data-qa="closing-description"> <p><strong>Why join us?</strong></p> <p>🚀 Key moment to join Aircall in terms of growth and opportunities</p> <p>💆♀️ Our people matter, work-life balance is important at Aircall</p> <p>📚 Fast-learning environment, entrepreneurial and strong team spirit</p> <p>🌍 45+ Nationalities: cosmopolite & multi-cultural mindset</p> <p>💶 Competitive salary package & benefits</p> <p> </p> <p><strong>DE&I Statement: </strong></p> <p>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. </p> &