Business Operations Associate, AI & Automation

<div class="content-intro"><p>Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.</p></div><p>We're hiring a Business Operations Associate to support variable pay and quota-setting across our GTM organization — and, more importantly, to help us automate and rebuild how this work gets done using AI. This is a builder's seat: high ownership, a lot of latitude, and real upside for someone who ships. Traditional RevOps experience is a plus, not a prerequisite — what we're optimizing for is an instinct for turning manual, spreadsheet-heavy process into agents and workflows.</p> <h2>Who You Are</h2> <h3>Required</h3> <ul> <li>Comfortable using AI tools daily (Claude, Cursor, ChatGPT, n8n, Replit, or similar), and genuinely excited to get better at directing them to do real work</li> <li>A builder's instinct — when you see a manual, repetitive process, your first thought is “how do I automate this,” not just “how do I do this faster”</li> <li>0–3 years of experience in an analytical, operational, or cross-functional business role (revenue operations, sales operations, finance, business/product operations, or similar) — new grads with strong internship experience welcome</li> <li>Willingness to learn SQL well enough to draft queries with AI assistance and sanity-check the output against source data — you don't need to arrive fluent</li> <li>Strong Excel/Sheets skills and comfort with ambiguous, spreadsheet-heavy problems</li> <li>High attention to detail — this role touches people's paychecks, and precision matters</li> <li>Clear, professional communication — you'll coordinate directly with sales leaders, Finance, and Legal, and need to hold your own in those conversations</li> </ul> <h3>Nice to Have</h3> <ul> <li>Coursework or project experience with SQL, dbt, or BI tools (Mode, Looker, Tableau)</li> <li>Exposure to Salesforce or another CRM — this isn't a CRM-admin role, and we'd rather teach Salesforce to a strong builder than teach the automation instinct to a CRM specialist</li> <li>A personal project, class project, or internship where you built a script, automation, or tool that saved someone time</li> <li>Interest in sales compensation, forecasting, or GTM strategy as a career path</li> </ul> <h2>What You'll Do</h2> <h3>AI & Agentic Automation</h3> <ul> <li>Partner with the RevOps team to turn manual, spreadsheet-heavy steps of the comp process into small agents, scripts, and workflows — starting with well-scoped pieces, not the whole cycle.</li> <li>Examples of what a strong first project might look like: a checklist-style agent that flags obvious mismatches between a payout file and source data, a Replit tool that answers reps' basic crediting questions, an n8n workflow that reminds managers when their target approvals are due.</li> <li>Tools we use today: Claude, Cursor, ChatGPT, n8n, Replit. No software engineering background required — you'll get support from the team on how to build these. What matters is curiosity and follow-through on shipping something real.</li> </ul> <h3>Comp Operations Support</h3> <ul> <li>Support monthly and quarterly comp cycles: pull data, run reconciliation checks, help track down discrepancies, and keep documentation current.</li> <li>Help run the quarterly target-setting process — collecting inputs, formatting target packages, tracking approvals, and keeping the timeline on track.</li> <li>Assist with new-hire guarantees, crediting exceptions, and manager comp questions, with guidance from senior RevOps and Finance partners as you build judgment on trickier calls.</li> </ul> <h3>Forecasting & Pipeline Analytics</h3> <ul> <li>Help maintain weekly and monthly forecast roll-ups and pipeline dashboards (coverage, stage conversion, velocity, aging).</li> <li>Pull together data and first-pass analysis for the VP of Sales and CFO ahead of QBRs, under the direction of the senior RevOps lead.</li> </ul> <h3>Plan Design & Process Improvement</h3> <ul> <li>Support the annual comp planning cycle — research, drafting, formatting, and coordinating review cycles with Legal and leadership.</li> <li>Bring a fresh eye to how the team's processes work today, and pitch specific, scoped improvements as you learn the function.</li> </ul> <p> </p> <h2>For CA-based applicants:</h2> <p>The base salary for this position is $90,000 - $120,000.</p> <p>This position is eligible for equity in the form of stock options.</p> <p>This position is eligible for Instawork benefits, including:</p> <ul> <li>Medical, dental, and vision plans with coverage beginning on the date of hire</li> <li>Flexible paid time off</li> <li>At least 8 paid company holidays annually</li> <li>Phone stipend</li> <li>Commuter stipend</li> <li>Supplemental pay on qualified leaves</li> <li>Employee health savings accounts (HSA) contribution</li> <li>Flexible spending plans</li> <li>401K plan</li> <li>Perkspot - discount program through Lumity</li> </ul&