<p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!<br></span></p> <p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">We are looking for an experienced Network Planning Analyst<span style="color: #e03e2d;"> </span>to join our Network Planning and Strategy team. This role would be responsible for analyzing current and future demand, evaluating capacity and skill coverage, identifying gaps, and translating business needs into actionable staffing requirements. We are looking for someone who has experience develop recurring and ad hoc reporting, conduct scenario analysis, and present findings and recommendations to business leaders and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><em><span style="font-weight: 400;">This is a remote position based on Eastern Time, M-F 9a-6p. Talkspace Headquarters is located in NYC but qualified candidates do not need to reside in New York.</span></em></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>What You’ll Do</strong></span></p> <h3><span style="font-size: 12pt;">Forecasting & Planning</span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Develop forecasts for new and existing volume, incorporating historical performance, business inputs, growth expectations, and emerging trends.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Identify and communicate trends that may impact future demand, capacity, or resource needs.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Generate staffing and capacity requirements by line of business, market, skill set, or other relevant business segment.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Compare forecasted and actual results to identify variances and continuously improve planning assumptions.</span></li> </ul> <h3><span style="font-size: 12pt;">Capacity & Scenario Analysis</span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Conduct capacity-to-volume and gap analyses to identify areas of excess capacity, constraints, and emerging needs.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Complete ad hoc capacity and skill-set reviews based on changing business needs and leadership requests.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Develop what-if scenarios to evaluate changes in volume, staffing, productivity, skill mix, or other business assumptions.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Identify areas where additional capacity or targeted skill growth may be needed and provide data-driven recommendations.</span></li> </ul> <h3><span style="font-size: 12pt;">Reporting & Real-Time Analytics</span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Generate and maintain recurring and ad hoc reports using Looker and Google Sheets.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build analytical models and reporting tools that improve visibility into volume, capacity, staffing requirements, and operational performance.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monitor real-time queue performance, identify emerging service or capacity risks, and recommend or coordinate remediation actions to restore performance.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Investigate performance trends and variances to identify underlying drivers, risks, and opportunities.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Continuously improve reporting processes, data visibility, and analytical tools.</span></li> </ul> <h3><span style="font-size: 12pt;">Business Insights & Communication</span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Translate complex analysis into clear, actionable insights and recommendations for business leaders.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with Operations and cross-functional stakeholders to understand business needs and translate them into analytical solutions.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About You</strong><span style="font-weight: 400;"> </span></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">3-5 years of experience in capacity planning, workforce planning, business analytics, operations analytics, or a related analytical role.</span></li> <li