<p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!<br></span></p> <p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">We are looking for an experienced <strong>Network Onboarding Specialist</strong> to join our Network & Clinical Quality<span style="color: #e03e2d;"> </span>team. This role would be responsible for overseeing day-to-day 1099 and W2 onboarding workflows, partnering with the Network Onboarding Manager to streamline processes, support provider onboarding and maintenance, and assist the clinical team with W2 initiatives and enrollment reporting. We are looking for someone who is highly organized, collaborative, and solutions-oriented, with a passion for identifying improvements, troubleshooting operational challenges, and bringing their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><em><span style="font-weight: 400;">This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.</span></em></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>What You’ll Do</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Onboarding Support <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Oversee and support the day-to-day operations for both 1099 and W2 workflows.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Collaborate with Network Onboarding Manager to develop and implement streamlined workflows in the onboarding platforms (Fountain, Talkspace Admin/product, etc.).</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ensure efficient onboarding processes (smooth phase changes, contracting, etc.), guaranteeing smooth provider maintenance processes (providers' account changes, etc.).</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Learn, document, and execute all requirements related to onboarding.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Support clinical team in W2 initiative to ensure smooth onboarding of new network clinicians through the flow.</li> </ul> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Onboarding Improvement <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Report on enrollment trends within the funnel.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Identify areas of improvement, bugs and product gaps, and operational bottlenecks.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Troubleshoot any bottlenecks and blockages in the flow/ reach out to stakeholders who can assist.</li> </ul> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Team Collaboration <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Be an active participant and problem solver in recurrent meetings.</li> </ul> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Performs other related duties as assigned.</li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About You</strong><span style="font-weight: 400;"> </span></span></p> <ul> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">BA/BS degree preferred.</li> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">1 - 2 years of customer-facing experience required.</li> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience (or strong interest) in working in a fast-paced environment. </li> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Attention to detail.</li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Benefits </strong></span></p> <ul> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Comprehensive Medical, Dental and Vision plans</span></li> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Pre-tax benefits: HSA/ FSA</span></li> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">401k Retirement Savings Program with matching up to 4%</span></li> <li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12