<p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!<br></span></p> <p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">We are looking for an experienced <strong>Senior Training Specialist</strong> to join our Operations, Client Support team. This role would be responsible for developing and delivering impactful training programs that drive employee performance, operational excellence, and continuous improvement across Client and Provider Support. </span><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">We are looking for someone who is collaborative, adaptable, and passionate about learning and development, and is passionate about making a meaningful impact and bringing their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><em><span style="font-weight: 400;">This is a remote position based on Eastern time. Talkspace Headquarters is located in NYC.</span></em></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>What You’ll Do</strong></span></p> <ul> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Instructional Design and Training</span> <ul> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Design, develop, and maintain training programs for Client Support and Provider Support, including new-hire onboarding, role-specific training, certifications, process and system training, and ongoing upskilling.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Create engaging learning experiences across a variety of formats, including self-paced eLearning, instructor-led materials, job aids, tutorials, demonstrations, assessments, and interactive activities.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Apply adult learning principles and instructional design best practices to ensure training is engaging, accessible, and aligned with defined learning and business outcomes.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Continuously review and refresh curriculum based on learner feedback, performance data, process changes, and evolving business needs.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Facilitate live and virtual training sessions, new-hire nesting, demonstrations, guided practice, and other learning experiences for Client Support and Provider Support.</span></li> </ul> </li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Training Administration and Learning Systems</span> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Manage training assignments, enrollments, completion tracking, attendance, and learner progress through the LMS and other internal systems.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Coordinate training schedules and communicate training requirements and expectations to learners, Supervisors, and other stakeholders.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Maintain accurate training documentation and provide completion and learner performance information to relevant stakeholders.</span></li> </ul> </li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Data <em>Analysis & Performance Optimization</em></span> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Evaluate training effectiveness through assessments, learner feedback, operational data, and other performance indicators.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Use data to identify knowledge and skill gaps, recommend learning interventions, and continuously improve training programs.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Maintain department skill assessments and skill matrices to support curriculum development, employee growth, and future training needs.</span></li> <li