<p><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Our mission at Talkspace is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We are looking for an experienced Clinical Risk Specialist to join our Clinical Quality, Risk Management team. This role would be responsible for identifying, assessing, and mitigating clinical risk. We are looking for someone who has experience providing Clinical Risk Management and wants to bring their talents to a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><em><span style="font-weight: 400;">*This is a remo<span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">te position with a typical schedule of Monday-Friday daytime hours; Eastern Timezone preferred, but some flexibility if able to attend meetings. Talkspace Headquarters is located in NYC but we do not require New York residence for this role.*</span></span></em></span></p> <p> </p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>What You’ll Do</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Risk Monitoring & Response</span></h3> </li> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Review and document adverse incidents, crisis alerts, higher level of care needs. </span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Apply clinical expertise to assess risk-related concerns.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Provide guidance and/or consultation to providers following a risk-related incident. </span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Facilitate debriefing and Psychological First Aid (PFA) following significant sentinel events, as assigned. </span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Escalate high-risk or complex concerns for leadership review. </span></li> </ul> </ul> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Provider Support & Education</span></h3> </li> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Offer consultation to providers on clinical risk management topics (e.g., documentation, ethical practice, safety planning, mandated reporting.)</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Participate in provider onboarding, risk-focused learning communities, and other training initiatives. </span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Assist in developing clinical risk education materials. </span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Connect providers to appropriate support teams and resources when needed. </span></li> </ul> </ul> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Quality Oversight & Improvement</span></h3> </li> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner with Quality Management to investigate complaints and evaluate clinical quality.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Conduct audits and quality reviews.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Contribute information and findings that inform provider action plans and quality improvement processes. </span></li> </ul> </ul> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Risk Data & Tr